Administrator | Mersey Care Nhs Foundation Trust

To provide comprehensive, efficient and effective administrative secretarial service within an admin hub to support multi-disciplinary teams across Knowsley.
Using your organisational, administration and people skills, you will contribute towards an effective and consistent level of service.
Our patients and service users are at the heart of everything we do and we would like to hear from applicants who share this commitment.
As a result of the post-holder being effective in their role, The Trust would expect to see the following outcomes for the Trust, service users and the wider community:
1. Mersey Care NHS Foundation Trust as a leading provider of community services, mental health care, physical health, addiction services and learning disability care.
2. Service users receiving a high quality service and one which is free from stigma, discrimination and harm.
3. Staff engaged with the delivery, innovation and continuous improvement of services to benefit service users.
4. Visible and responsive leadership, setting the standard for others and role-modelled throughout the division for all managers
5. The Trust values of Continuous Improvement, Accountability, Respectfulness, Enthusiasm and Support will be embedded across the division for all staff and evident to service users.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
GENERAL
Provide an administrative, secretarial and clerical service to support the Team members, ensuring that letters, memos, reports are accurately produced within agreed timescales, data is input to required standards, and an effective filing and retrieval system is maintained.
Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required, including reception/switchboard duties dealing with enquiries from clients and the public.
Responsibility for the processing of incoming and outgoing mail, including prioritising, sorting and action as necessary
Responsibility for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.
Responsibility for the maintenance of client database including the collection of statistics.
Arranging, when required, meetings and taking minutes, ensuring accurate transcription and distribution.
Ensuring the maintenance of the referral pathway process following Service procedures including liaison with other agencies.
Responsibility for petty cash being an authorised signatory for same.
To support the completion of Staff Variation Lists and payroll documentation, including medical certificates, as directed by the Team Manager, ensuring documentation is accurate and completed within designated timescales and forwarded to the Payroll Department.
Calculation of annual leave and the recording of staff absence as directed by the Team Manager in accordance with Inter-Agency Policies.
Ensure appropriate records are maintained as directed by Line Manager.
Contribute to the ordering of stationery supplies and associated procedures
Participate in the provision of cover and support to colleagues as required.
Participate in the local induction process for new staff.
Participate in serious untoward incident investigations/reviews as required.
Support individual's equality, diversity and rights.
Participate in patient and public involvement activities.
Contribute towards service improvement initiatives to enhance quality of patient care.
Provide information and support to service users/carers as appropriate.
Contribute to the continued improvement and quality of the Administrative Support Service.
Recognise and respond appropriately to urgent and emergency situations.
Contribute to the effective and efficient use of resources.
Understand and adhere to Trust policies, procedures and guidelines.
Report any concern regarding patient care to line manager.
To undertake any other delegated duties as appropriate and commensurate with the post.
This advert closes on Sunday 30 Jun 2024