Administrator Mid Life MOT - East Anglia Remote

Do you have great accuracy and attention to detail?Can you manage your own workload and strive to be well organised?Then consider the role of Administrator at Reed in Partnership!We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth servicesWhat is the role about?The Administrator post supports a team of Executive Coaches and Health Professionals in the delivery of training and information advice and guidance (IAG) to participants. The Administrator provides an excellent customer service by telephone; enters customer data into several databases; assists the training team with preparing training rooms, registration, attendance data management and evaluation of courses; and liaises with employers to ensure we can evidence customer progression.The Administrator will have excellent organisational skills, exceptional attention to detail, experience in providing excellent telephone-based customer service and will be able to input data at speed and with a high degree of accuracy. The Administrator will strictly adhere to the guidelines in accordance with the programme's requirements and Reed in Partnership's policies and procedures.Just some of your day-to-day responsibilities will includeReferral/Registration

• Interrogation of systems to identify upcoming customer appointments and carrying out a schedule of timely confirmation and reminder communications with Participants to ensure their attendance, rebooking, as necessary. This will be predominantly by telephone but may also involve text and email.
• Receiving in some cases incoming customer referrals from referring organisations and booking initial appointments with executive coaches.
• Carrying out against a set of prescribed rules, ID and eligibility checks for new participants as directed by the line manager, handling queries relating to these checks and chasing any missing documents with executive coaches and participants accordingly. Completion of relevant forms and databases with ID/eligibility information supplied and recording results of the checks carried out.
• Setting up individual customer records on internal databases on the basis of information supplied by participants and their executive coaches. Obtaining additional relevant information.
• Create, set up and manage customer paper file within filing system against prescribed standards for this.
• Input distance travelled questions into Survey Monkey system for participants from any training needs analysis carried out with the customer.
• Submit of relevant claims paperwork to the risk team to the Risk team as necessary.

Training Support

• Compile up to date lists of participants attending courses and print out registers for the use of trainers immediately prior to course commencement.
• Collecting course registers from trainers and updating customer records to ensure attendance at courses is accurately captured on the database and scanning registers and uploading to evidence attendance on courses.
• Cross-referencing against check lists to ensure that all relevant activities, checks, data input, document scanning and database field completion relating to course commencement for a customer has been carried out.
• Providing trainers with the appropriate customer feedback forms for distribution at courses, collecting these from the trainer and inputting responses into Survey Monkey system at the end of each module/tier of training for each customer.

General Support

• Assisting with general queries about the programme from participants both in person and by telephone, providing them with a professional service and timely response to any queries that cannot be resolved there and then.
• Working with Executive Coaches on any inconsistencies, inaccuracies or gaps in their paperwork that are identified to obtain correct and full information to enable the completion of the above activities.
• Issue vouchers and petty cash through the personal job account, according to strict rules as provided, carrying out regular reconciliations of vouchers and petty cash as required and reporting this to the finance department and line management.
• Carrying out, as directed by the line manager, telephone-based contact with participants to encourage and remind them to complete evaluation of service surveys.
• Carrying out, as directed by the line manager, telephone-based contact with employers and hiring managers to encourage and remind them to provide stencils evidencing sustained employment and where necessary, carrying out visits to hiring managers to obtain these.

What's in it for you?Alongside a generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. All travel for sessions will be reimbursed, and you will have access to the full range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found Here

With the chance to dramatically make a