Administrator – Property Services

What's involved with this role:
Temporary Administrator – Property Services
Job Ref: Nuneaton 5246655
Pay Rate: £11.79 per hour PAYE
Hours per week: 37 Monday – Friday, normal working hours
Role Length: This opening assignment is for 5 months
City: Nuneaton, Warwickshire
To deliver an excellent day to day core housing repairs service. This includes technical support, receipt and dealing with repair enquiries, requests, complaints, comments, work scheduling and making appointments.
Key Responsibilities:
The day to day delivery of core housing repairs service. This includes technical support providing full administrative duties to run operationally the voids, planned maintenance and reactive repairs sections.
Receipt and dealing with repair enquiries, requests, complaints, comments, work scheduling and making appointments.
Be proactive in identifying opportunities for continuous improvement and maintaining existing improvements.
Co-operate and communicate with other Property Services sections to ensure that they are aware of high areas of demand on the repairs service being delivered.
Communicate effectively with the customer, team members and other stakeholders in a professional manner.
Carry out basic diagnostic questioning over the phone to establish what repairs is/are required.
Ensure adherence to health and safety policies for all employees incorporated in the Councils Manual of Policy, Procedures and Guidance and any relevant Health and Safety legislation.
Assist in ensuring work is carried out in accordance with Health and Safety legislation in particular working with asbestos and in adherence to NBBC asbestos management and emergency procedures.
To ensure that complaints and comments from tenants/members of the public/user groups are appropriately dealt with in accordance with the Council’s policies and procedures.
To deal with and or assist the Senior Property Services Support Officer in dealing with enquires from M.Ps, Elected Members, other departments and agencies in relation to the activities of Repairs and Maintenance.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Qualifications:
English Language and Mathematics at NVQ Level 2 or equivalent.
Skills & Experience
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Recent experience of dealing directly with customers, particularly via the telephone.
Experience in the use of computers systems, including word processing and spreadsheets.
Recent experience in undertaking clerical/administrative duties.
Ability to follow prescribed procedures.
Good planning and personal organisational skills.
Able to work to deadlines and prioritise own workload.
Flexible in approach and adopt a positive attitude to changing situations.
Able to demonstrate resilience and sensitivity in dealing with customers who could be emotional.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
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Job Ref: Nuneaton 5246655
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.