Administrator with additional role in Performance Management

Main Duties and Responsibilities Ensure an effective and efficient telephone service is provided to patients and any other parties who contact the service Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgement and communication skills, ensure that patients with no prior appointment but who need an urgent consultation are seen in a logical and non-disruptive manner. Explain PriDerm service arrangement and formal requirements to new patients and ensure procedures are completed. Help to ensure all patients booked into clinics have their appointment and intention to attend confirmed in a timely fashion. Ensure patients are booked into cancellation slots at short notice as required. Ensure correspondence, reports, reports etc. Are filled promptly and in the correct records, ensuring that all recent correspondence is available when patients attend their consultation. Scanning and filling Updating medical records. Complete all admin work for month end including 18 week waits, read codes, follow ups and discharges. Ensuring all test results are present for consultations. A proportion of the role will require time assisting the Management Team. during these times you will ne required to: The below will be done in collaboration with the management team: Be a champion for best practice, learning from experience and from others, supporting the spread of innovation within the organisation. Follow appropriate, robust, information systems to ensure that all documentation is stored and used effectively Conduct monitoring for quality improvement, utilising evidence-based quality improvement measures. Identify options using agreed criteria and use initiative to test solutions in advance. Contribute to the development of key performance indicators and milestones for specific project. Contribute to the development of audits and risk assessments as required. Cross-examine and analyse information to support the delivery of clear project reporting and project outcomes. Assist in the collation and coordination of monthly and quarterly reporting, as required by the management team. Analysing and identifying risks in service provision. Support the good running of the organisation. Understand, promote, support and develop best practices for social, ecological and ethical practices, as laid out in the West Yorkshire Integrated Care Board (ICB) contract requirements. Analyse and find solutions to ineffective processes, such as DNAs, letter templates, etc.