Admin/Transport Planner

Full time - Transport / Admin Assistant required for our client in Watford WD18.. IMMEDIATE START

Department: Logistics/Transport.
Location: Watford, Hertfordshire.
Hours: 37.5 per week, 8 hours per dayof 9am till 5pm Monday to Friday.
Reports to: Logistics/Transport Manager.
Role Accountabilities and Main Duties:

• Manage large amounts of incoming calls and emails.
• Identify and assess customers needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Go the extra mile to engage customers.
• Organise servicing and maintenance of vehicles.
• Take responsibility for planning driver routes based upon new customer call, missed collections, existing collections.
• Route vehicles in a cost efficient manner.
• Liaise with customer and internal team with regards to deliveries and collections.
• Acquire vehicle registrations and transportation permits when needed.
• Acquire customs documentation when required.
• Process paperwork in an accurate and timely manner.
• Ensure that all work areas are kept clean and tidy.
• Communicate effectively within the work place.
• Work with Logistics colleagues to deal with any tasks delegated and react to requirements as they arise.
• Perform any other duties as requested by the Management team which are deemed reasonable and within capability.
Essential:
• Good telephone manner.
• Proficient in Microsoft Office, with aptitude to learn new software and systems
• Efficient and able to work to deadlines.
• Close attention to detail and an understanding of operating within a quality system.
• Able to work under pressure.
• Able to operate as part of a team as well as independently.
• Good written and verbal communication.
• Reliable with excellent time-keeping.
• Strong prioritisation and organisational skills.
• Positive attitude towards change.
• Some heavy lifting required.

Immediate start, must have Excel experience. GBP11.50 p/h GBP12.00 p/h

Please contact Zoe (phone number removed) send cv to (url removed)