Admissions Receptionist

Admissions Receptionist
Salary £23,400 per annum (pro rata) Hours per week: 15 hours
Benefits: include free parking, free lunch, free hot drinks, generous annual leave, generous pension scheme, health cash plan, NUS discount cards, a unique working environment, 6 acres of beautiful grounds.
Fircroft is a residential college occupying a former Cadbury family home, set in six acres of beautiful grounds in Selly Oak, Birmingham. We were originally founded to provide educational opportunities for some of the most disadvantaged and excluded members of society. More than one hundred years on from the birth of Fircroft College, its mission of 'social justice' is more relevant than ever.
Fircroft is a thriving and ambitious College, our values are embedded throughout the organisation and we are consistently nominated for sector and professional awards as an employer. We were assessed at "Gold" Level once again in 2021 by Investors In People. As an organisation we are truly passionate about climate change and sustainability and were the first College to declare a climate change emergency - in joining our team you will have an incredible opportunity to make a real difference in this vital area.
We are looking to appoint an Admissions Receptionist. This role will require you to provide a responsive and customer-focused service for all student enquiries and applications. The main responsibilities of this role, along with covering reception, will be to deal with enquiries, and to provide initial information, advice and guidance for potential and current students; ensuring that the students are placed on to appropriate courses. You will need to make sure that the College's Admissions processes and procedures are followed and that the correct paperwork is in place to meet funding requirements.
To be considered for this role you must be able to deal with a range of people from different backgrounds and with different requirements both face-to-face and via telephone. Some customer service experience would be desirable. You must have strong communication skills, and excellent organisation and coordination abilities. It is essential that you are empathetic, solution-focused and able to deal with difficult situations. You will have a good level of IT skills including databases, Word and Excel.
The right person will be someone who enjoys working at a fast pace with a variety of different tasks, who is self- managed with a strong work ethic, who has a positive outlook and a 'can do' attitude and is a completer / finisher.
If you meet the criteria above and would like to apply for this role please press APPLY and we shall send you our application form and equal opportunities form to complete and return to us by the closing date.
Closing date for this post is: 12 February 2024 Interviews to take place: the week commencing: TBC
This College is committed to equality of opportunity, safeguarding and promoting the welfare of vulnerable adults, and expects all staff to share this commitment. Due to the nature of the College's work, all employees are required to have a Disclosure and Barring Service check in place prior to starting employment.
In 2021, we were very proud to affiliate with the Black FE Leadership Group. We particularly welcome applications from underrepresented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.