Advice And Advocacy Specialist

We're looking for an Advice & Advocacy Specialist to join our Services Team as we expand our support so that no dementia carer feels isolated, invisible or alone.

Job Title: Advice & Advocacy Specialist
Reports to: Director of Services
Contract: Permanent, full time
Hours: 35
Salary: £40,000 c. pa FTE
Location: Remote, with attendance at in-person meetings required normally in London

Job purpose
To deliver a high-quality specialist Advice and Advocacy service for dementia carers contacting our Carers Support Line.
This will include:
• Provision of first line telephone support to listen, assess and advise.
• Delivery of casework, advocacy and representation services to secure carers rights and entitlements.
• Co-design and implementation of continuous quality improvement and performance processes

Key responsibilities
Key tasks and responsibilities include:
• Delivering a responsive and high quality first-line telephone support service for dementia carers.
• Assessing carers needs in an empathic and holistic manner to ensure their practical and emotional needs are understood.
• Providing accurate Advice and information to dementia carers in an accessible, impartial, and confidential manner.
• Providing comprehensive income maximisation checks to ensure carers are not missing out on welfare benefits, grants and wider financial support (e.g., help with travel and health costs).
• Delivering generic casework to secure access to services, review care arrangements or challenge decisions.
• Delivering benefits casework (where appropriate), this includes advice on eligibility, direct
assistance with the claiming process, and Advocacy with revisions, supersessions, and appeals.
• Providing advice, guidance and training to DCC staff and to organisations we partner with.
• Ensuring warm handovers/referrals to other organisations when involvement completes or if a new or emerging matter falls outside the parameters of our service.
• Supporting cross-functional activities, such as income generation and policy and campaigns.
• Co-producing and implementing case management, quality assurance, and performance reporting processes.
• Commitment to working flexibly across DCCs services including evenings and weekends when required.

If you would like to apply for this position, please apply by submitting your CV along with the Supporting Application Document to hr@dementiacarers.org.uk To support our commitment to Diversity and Inclusion, we request that you also complete our equality and diversity monitoring form:  https://forms.office.com/e/Guvv9S8w4w