Affordability Team Leader

Affordability Team Leader

Leatherhead, Surrey

Why work for us?

• Competitive salary up to £34,500 DOE
• A workplace pension scheme
• Hybrid working, with collaborative days in our Leatherhead and London offices
• 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
• Private health and dental cover
• Support and investment in your personal development
• 24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.4 and a Silver Sustainability medal.

The Role

This is an exciting time of growth for us, and we are hiring an Affordability Team Leader to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

Reporting to the Onboarding Support Lead, you’ll manage, develop and support a team of Affordability Analysts. You’ll ensure that FCA regulatory requirements are met through appropriate processes and procedures, recommending any efficiencies within the processes. You will be responsible for the collation and reporting of MI and Statistical Data as well as conducting regular due diligence checks to ensure adherence to procedures.

Your role will also include:

• Support the training of new starters and ongoing development of existing employees
• Ensure SLAs are met or exceeded
• Support the management of the daily workload and provide practical support or unput when needed
• Hold regular one to ones, performance reviews and team meetings
• Handle escalations or queries and resolve in line with relevant processes
• Provide and maintain reports and data
• Represent the team as an SME, ensuring appropriate input to project, systems and process design

Who we are looking for

If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

To be successful as our Affordability Team Leader, you’ll have a thorough understanding of Affordability and Lending processes and FCA Regulatory knowledge.  You’ll be experienced in leading and managing a team with excellent communication and influencing skills.

• High standards of attention to detail and able to maintain accurate records
• Experienced in liaising with key stakeholders across the business
• Commercial awareness with the ability to recognise and highlight process weaknesses
• The ability to influence and motivate your team

It would be beneficial if you have experience of implementing new procedures and transaction monitoring experience.

We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to

If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.

To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage.

Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: https://Recruitment-privacy-notice

All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.

So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you’re in a job share just apply as a pair. We look forward to hearing from you.

Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.

We are not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role.