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Form of work
SalaryTHE OPPORTUNITY:
Macildowie are currently recruiting for an After Sales Market Administrator working for a business based in Leicester. The Aftermarket Sales Representative is responsible for ensuring that orders are processed correctly and on time to distributors. The representative must also meet customer expectations and standards in a polite, friendly, and customer-focused manner. The role will involve processing orders received by email and clarifying queries from the distributor. The Aftermarket Sales Representative will work within the Aftermarket team and provide support and assistance to the Aftermarket Team Leader.
This is a full time permanent position.
THE ROLE & YOUR RESPONSIBILITIES:
Ensure orders are processed correctly and on time
To liaise with distributors over the phone answering and clarifying queries in a polite, friendly and customer centric manner
To develop and maintain high standards of customer service
Responsible for receiving and identifying stock
To correctly locate items in warehouse on a stock management system.
To ensure accurate identification of customers' needs by means of extranet portal and parts catalogues.
To conduct all transactions with customers with the utmost courtesy
Maintain the housekeeping standards within the team of a clean and organised work environment
Provide support and assistance to the Aftermarket Team Leader
To comply with and maintain company policies, standards and procedures relating to quality and customer care within your department
Be responsible for personal health and safety and ensure company policies are adhered to
Handle additional project work alongside the daily role requirements.
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
Should have strong communications skills, oral and written, as the job requires regular interaction with customers and suppliers
Able to identify all customer needs both external and internal through the use of computerised stock control and electronic catalogues
Must possess good MS Word and Excel skills
Must be an enthusiastic and self-motivated individual.
Ability to analysis data
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
