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Form of work
SalaryAbout Us:
Metropolitan Thames Valley Housing is one of the UK s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
This role is a fixed-term contract for 12 months
The role of Aftersales Consultant involves the following key responsibilities:
? Responsible for hitting monthly targets for equity loan &/or staircasing completions
? Communicate regularly with customers to keep them up to date on transactions
? Read and interpret leases and legal charges and give effective advice to customers and other key internal and external stakeholders
? Keep up-to-date records within Salesforce CRM system
? Ensure compliance with FCA & AML regulations
? Liaise with internal and external parties to ensure transactions are completed in a timely manner
? Keep up to date with relevant legislation and product developments
? Handle first-stage complaints, collate all required information, and provide appropriate response to the customer
What you'll need to succeed
? Experience and good knowledge of the Equity Loans &/or staircasing process and shared ownership product
? Proven experience of hitting sales targets
? Proven experience of providing excellent customer service and handling challenging customer situations
? Practical knowledge of anti-money laundering regulations and FCA legislation
? Ability to work with minimum supervision and to extremely tight deadlines.
? Excellent communication skills and attention to detail
? Educated to GCSE level C (or equivalent work experience
Please note :- we do not currently offer visa sponsorship.
What?s in it for you?
Our benefits include:-
- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
- 2 volunteering days per year for things like helping out in local communities
- An additional ?Beliefs day? once a year to have an extra a day off
- Enhanced pension with matched contributions of up to 9%
- Life assurance cover 3 x your salary
- Health cash plan scheme for your everyday healthcare needs which you can add your family members too
- Tenancy deposit ? interest free loan to help with rental deposits
- Access to extensive learning and training opportunities with Wisebox platform
- Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
- Career progression across the organisation with our mentoring programme and apprenticeships
- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing.
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
