Address
Form of work
SalaryAbout Us:
Eriez Europe designs, develops and manufactures industry-leading magnetic separation, metal detection, fluid recycling and vibratory equipment for over 80 industries. We are a multinational company with our European headquarters having been established in the Caerphilly/Bedwas area for over 50 years.
About the Role:
To provide a service in response to customer demands within the Spares Department and to carry out the necessary procedures to ensure that these demands are dealt with effectively / efficiently and to assist with development of the aftermarket (spare parts) business.
Responsibilities:
- Support existing and new customers by phone and / or email. This may consist of following up existing quotes or gathering information from customer and providing offers.
- Prepare quotations in response to customer’s requirements.
- Obtain prices from Suppliers and internal departments when required.
- Costing certain components by gathering material costs / labour hours required.
- Raise Order Sheets for spares parts.
- Contact existing / new customers and offer Eriez newly developed products.
- Proactively contacting customers that recently ordered new equipment.
- Visit customers with service engineers to promote new products / improvements on an infrequent and local basis.
- Maintain CRM database with new customer details and recording documents.
Requirements
Essential criteria
- Good communication skills. Happy to speak to customers / suppliers / colleagues via telephone.
- Computer literate and experienced in use of Microsoft Office suite: Word, Excel etc.
- Ability to work within a team.
Desirable criteria
- Knowledge of Sage Line 100 and CRM operating systems
- Experience of operating within a Sales role
Benefits
- Annual salary of £25,200
- Private Medical Insurance, subject to service
- Income Protection, subject to service
- Salary sacrifice pension scheme with matched employer contributions of up to 6%
- 26 days annual leave, rising to 30 days with service
- Tech scheme
- Cycle to work scheme
- Discounted retail vouchers
