After Sales Support Executive

Our client is a world leader in the design, manufacturing and marketing of a range of well-known brands.

They're looking to recruit an After Sales Support Executive to provide telephone and email support to customers including retailers, dealers, service agents and end-users.

This person will deal with the aftercare for products purchased and work with the customer if the product is faulty, deal with warranty service agents and arrange collections for repairs. There will be occasional travel to customer sites to carry out inspections of products, so a full UK Driving License is essential.

We are looking for someone from an after-care customer services role with experience dealing with warranty support

HYBRID WORKING - 3 days in the office and 2 from home.

Main Responsibilities

• Offer a best in class technical support function to all our customers, with a drive to seek a first time resolution
• The ability to read and understand technical drawings and data ensuring the correct information is provided
• Develop and nurture professional relationships with all warranty service agents, dealers and key stakeholders
• Apply a level of ownership to all customer interactions
• Authorisation of product collections and arranging repairs under warranty
• Strive to improve knowledge on new products, and own personal development
• Willingness to travel to parts of the UK when the need may arise

Skills/Experience

• Minimum 1-2 years of experience in After Sales Support
• Excellent interpersonal skills to enable effective communication at all levels within the organisation
• Understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations
• A self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service Excellent communication skills, both oral and written
• Outstanding verbal communication skills and with experience of dealing with challenging customer complaints Strong data entry, typing and analytical skills
• Professional and empathic approach to resolving issues
• An understanding of returns and queries processes within a customer support environment
• Competent in Excel, Word, and Outlook
• Knowledge of SAP would be advantageous
• CRM experience

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.