Aftercare Administrator

Our client between Bicester and Aylesbury are looking for an Aftercare Administrator to join their team. Working for a creative company and looking after the aftersales you will be dealing with warranty claims, enquiries and any issues that may arise.

Working hours will be 09:00-17:00 Monday to Friday, offering hybrid working 2 days per week following a successful probation.

Duties of the role:

• Provide excellent customer service.
• Address queries with customers relating to warranty.
• Resolve issues within a timely manner.
• Identify and propose solutions to resolve customer and internal queries.
• Communicate and liaise with on-site teams.
• Manage the shared inbox, uploading issues and queries to the relevant portal and logging all correspondence.
• Confirm appointments and prepare paperwork for on-site technicians.
• Coordinate logistics.
• Conduct courtesy calls to customers after visits and collect feedback.

You must:

• Have strong customer service skills.
• Prioritise your duties efficiently and manage workloads.
• Demonstrate excellent computer skills and be able to input on excel and use google drive.
• Communicate effectively in both written and verbal forms.
• Show good attention to detail.
• Be good at problem solving and managing issues and queries.

Experience within logistics administration would be advantageous but is not essential.

Offering £24,000 per annum and a great benefits package, this is a busy role for you to utilise your customer service skills.

K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.