Aftercare Co-Ordinator

I am seeking a successful Aftercare Co-Ordinator that is capable to maintain client relationships for their high-end customer base. The successful Aftercare Co-Ordinator will have the capability to investigate any warranty disputes and mediate a successful outcome for both the customer and the client, ensuring that the companies processes, and ethos are being followed.

Are you customer service driven to ensure that the customers journey is at the forefront of your day to day duties? If so, please do apply now.

Responsibilities:

• Client telephone calls (incoming & outgoing) to agree on & confirm installations/warranty site visits.
• Actioning internal orders for parts & consumables
• Checking on & successfully dealing with incoming client correspondence
• Booking of installations/warranty visits on the company's computer diaries
• Compiling of site information for the company's site operatives containing all relevant paperwork & information required on site
• Usage of company bespoke software
• Complaint management

Skills/Experience:

• Suitable for an experienced, people-focused service-based individual with a career in customer care within the glazing or construction industry
• Able to deliver a high level of service to clients.
• Strong communication skills and client management
• Team player and able to enhance a team.
• Practical problem solving
• Good eye for detail
• Efficient
• Computer literate

Benefits:

• A competitive salary
• A contributory pension schemes.
• Private health insurance scheme
• 28 days holiday per year including bank holidays (plus 2 additional days on Christmas Eve & New Year's Eve)
• Additional Leave Purchase Scheme (available to purchase up to a further 5 days)
• Free on-site parking
• Company & Social Events
• Cashback healthcare

Salary & Working Hours:

Monday – Thursday: 08:00 – 17:00 & Friday 08:00 – 16:00

£25,000.00-£30,000.00 per year (D.O.E)