Aftersales Administrator

We are looking for a highly organised administrator with strong customer service skills to join an employer located in St Albans.
The position will either be fully remote, or working 1 day in the office, so the successful candidate must be self motivated and highly driven.
Initial training will be provided in Germany, likely lasting two weeks, so again the successful candidate must be willing to travel overseas and be away from home for this period. Very occasional travel to Germany or to other parts of the UK (customer sites) may be required throughout the year.
Day to day duties of the Aftersales Administrator will include:

• Ensuring the tracking of open orders, starting with acceptance by the service partner till the completion confirmation of the customer
• Maintenance of excellent customer relationship and high customer satisfaction
• Monitor internal interfaces
• Responsibility for the efficient handling of the different processes
• Telephone support for service partners and stores
• Telephone acceptance of service calls and the written assignment of external and internal service technician

To hear more about the Aftersales Administrator, apply today!