Aftersales Advisor

Job Title: Aftersales Advisor
Location: BCA Thurleigh
Salary: £25,591 per annum / £12.27 per hour
Working Hours: 40 hours per week - Monday to Friday 9am-6pm (some Saturdays required)
Job Status: Permanent
Purpose of the role:
To be an integral part of the branch customer service team by offering high levels of customer service and quality resolutions to buyer, vendor, and third party queries and disputes.
Role Accountabilities:
- Resolve customer queries, claims and complaints face-to-face, by phone and in writing to a high standard, in line with BCA policy
- Providing end-to-end query resolution service
- Record queries accurately and efficiently
- Escalate more complex issues to the Customer Service Manager
- Take on other responsibilities outside of normal role as required
- Support other locations as required
- Assist with other customer-facing processes, such as vehicle handover
Technical skills:
- Customer focussed with a service approach
- Team player
- Basic IT Skills
- Good communication skills both verbally and in writing
- Confident using a range of IT systems (windows-based and mainframe) including
- CRM, telephone and MS Office.
Knowledge and Experience:
Preferable:
- Competent Microsoft Office knowledge
- Previous customer service experience
- Confident administration skills with excellent attention to detail
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.