Aftersales Advisor
Location: Newmarket, Suffolk (Office based)
Salary: £25,000 - £30,000 + Excellent Benefits
Full Time, Permanent, Monday - Friday, 8am - 5pm (40hours)
The Client:
Our client, a leading company in the manufacturing industry, specialises in a diverse range of agricultural machinery.
The Role:
As an Aftersales Service Advisor, you will be providing comprehensive support to the After Sales Manager and offering assistance to customers with post-sales inquiries.
Duties:
* Provide out-of-hours phone support on a rotational basis.
* Maintain a professional image and handle customer requests efficiently.
* Process orders and produce necessary documentation accurately.
* Maintain databases and ensure administrative tasks are completed promptly.
* Collaborate with internal and external stakeholders to ensure high service standards.
* Assist in sales support activities and attend national/international exhibitions as required.
* Deliver training to distributor/dealer network as per company standards.
Requirements:
* Previously worked as an Aftersales Service Advisor or in a similar role.
* Prior customer-focused aftersales experience
* Possess engineering experience (beneficial)
* Previous experience in the agricultural or farming sector (advantageous)
* Proficiency in MS Office suite.
Benefits:
* Competitive salary.
* Full product and software usage training provided.
* Opportunities for career development and advancement.
Apply now for this exciting opportunity to join a dynamic team and enhance your career in the agricultural sector.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: after sales advisor, agriculture, call centre, service advisor, farming support, machinery, engineering, telesales, customer facing, face, helpdesk