Aftersales agent

Aftersales agents- Required for this expanding travel company based in North London. They are looking for a number of experienced customer service/reservations agent with a strong travel industry background. They will pay up to £23,000 plus £1,500 bonus and benefits
Aftersales agents duties
-To deal with schedule changes received from airlines via a CRS (Worldspan/Sabre)
-To resolve issues raised by telephone calls or emails from travel agents quickly and efficiently while maintaining the highest level of courtesy and professionalism.
-To demonstrate an ability to communicate effectively with agents, to manage the conversation and to make good decisions in a pressurised environment.
-To investigate and understand issues relating to requests from travel agents to amend or cancel reservations and to effectively action these requests in a swift and complete manner. This will include amending flying dates, up grading tickets, route changes, name changes refunds and seat/meal request.
-To ensure that booking processes are streamlined by efficiently using queues, booking notes and email communication wherever relevant.
-To amend hotel, car hire and transfer reservations in an efficient manner that ensures that all amendments are actioned correctly and completely, leaving no lose ends.
-To action ETA's (visa's), API's, Mobility Forms within set timeframes.
-To be able to work to targets and deadlines while maintaining the highest quality of customer care handling.
After sales agents skills required
-Travel industry reservations or customer service experience
-GDS knowledge is a must
-Able to work in the office full time in North London
-2 Saturdays per month, not open on Sunday
-9am to 5.30pm
If you are interested in the above role please apply online or send me your cv to quoting DT57588

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.
C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk