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Form of workReporting to the Aftersales Manager, you will be the first point of escalation for appliance aftersales service issues from our independent engineers and supply chain teams and will work together to deliver a first-class service to our customers.
Benefits of working at Howdens as an Aftersales Coordinator:
- Competitive salary and bonus scheme
- Excellent pension scheme (company contribution of up to 12%)
- 25 days holiday + bank holidays with the option to buy additional days
- Free on-site parking and canteen
- Share save scheme
- Staff discount on Howdens products
The role:
- Delivering exceptional customer service to all independent engineers (circa 100) and all Howdens depots
- Logging, monitoring and taking appropriate action to resolve any service issues, escalating appropriately any unresolved issues before they impact the service level agreement
- Providing regular reports on Engineer performance and to work in partnership with the Field Service Support Engineers to maximise the aftersales service delivery for our customers
What we're looking for:
- Experience working within a customer service role
- Competent with Microsoft office packages and SAP CRM system experience is desirable
- The ability to communicate across different levels within the business and remaining calm under pressure
- Able to work collaboratively as part of the wider aftersales team
- The ability to resolve challenging customer queries whilst always keeping the end-user experience top of mind
About Howdens
Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe and employ more than 11,000 employees. Last year our sales reached over £2.3bn, and we have an ambitious growth agenda.
As well as the opportunity to develop within a high-profile company, you will be part of a rewarding organisation recognised for excellence in the workplace in the Best Big Companies to Work For.
How to apply:
We are building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then we are keen to hear from you.
We are working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.
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