Address
Form of work
SalaryAftersales Manager - Liverpool
- Monday to Friday
- Excellent Packag
- Great Team and Working Environment
Our highly acclaimed main dealer client is looking for a motivated and enthusiastic Aftersales Manager to lead a team in a settled and friendly team within a reputable dealer group. Not only is it working for one of the best brands in the world, but it is working for one of the best-run car dealership companies too.
The Role
As an Aftersales Manager, you will be responsible for providing direction for the entire Aftersales operation to deliver against one of the brand's key priorities of:
- Growing Aftersales
- Aftersales Managers will ensure that all the departments within the Aftersales operation function efficiently and as one unit to optimise performance and provide customer excellence.
- As an Aftersales Manager, your team will comprise of Service Advisors and Technicians who will need clear direction to order to run an efficient and professional operation, always ensuring that an incredible customer experience is given.
Role Requirements
To be a success in this role, you will have.
- At least 3 year's experience in a managerial role in a car dealership service manager or Aftersales Manager capacity.
- Experience working in a target-driven environment.
- Experience in developing and monitoring budgets.
- An understanding of marketing processes and the development of pricing strategies
- Up-to-date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties
Your Responsibilities
- Meet key performance indicators and targets for the service and parts departments.
- Look for opportunities to increase the efficiency of the Aftersales operation and increase recovery rates.
- Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability
- Work with team to develop understanding and implementation of customer-focused environment, setting clear objectives/targets.
- Benefits
Aftersales Managers will receive:
- A guaranteed base salary
- An excellent bonus structure £70k OTE
- Company Car
- Company pension scheme
