Aftersales Manager

Company	Lookers PlcSee more
Address	Hamilton, South Lanarkshire
Form of work	- Permanent, Full-time
Salary	£65,000 a year
Category	Driving & Automotive

Job description

OTE: GBP £65,000.00/Yr. Overview:

Hamilton Audi
Monday to Friday 8:00am - 5.30pm and alternate Saturdays 8am to 12:30pm
Salary: up to £65,000 OTE
Are you looking for a career-defining role and longing to be part of something new and exciting? Hamilton Audi are looking for an ambitious and talented Aftersales Manager to lead the team.
As a Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You'll develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will be reporting into the Head of Business Paul Smith and be responsible for your team members including Service Advisors and Technicians. This is an opportunity not to be missed!
You'll be looking after a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met. From the day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.

Responsibilities:

Assist in providing guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential
Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience
Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
Analyse local market statistics to identify opportunities within the territory
Organise departmental forecasts and reports in a clear and timely manner
Manage and own our Customer Satisfaction

Qualifications:

You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.
About us

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;

Enhanced holidays that increase with service
Eligibility to join one of our car schemes
Critical illness cover after 2 years and Life Assurance
Smart Health - free access to support 24 hours a day, 365 days a year
Enhanced paid maternity, paternity and adoption leave
For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

If your skills and experience match what we are looking for, please apply today and one of the Talent Acquisition Team will be in touch.

Refer code: 3078917. Lookers Plc - The previous day - 2024-03-25 15:11