Aftersales Project Coordinator

The Aftersales Specialist will be an integral part of the Customer Service team in the Technology & Telecoms industry, primarily focusing on maintaining and improving customer relationships.

Client Details

This company is a prominent player in the Technology & Telecoms sector. With a strong team of dedicated professionals, they consistently strive to deliver top-notch services to their extensive clientele. The company boasts a considerable size, allowing it to cater to a diverse range of customer needs.

Description

This is a unique role that offers a wide range of tasks performed in any given day! If you have a strong Customer Service background and are interested in projects, this role is a great first step.

• Manage and maintain customer accounts effectively.
• Work closely with the Sales team to understand and plan out delivery of service agreed.
• Communicate with 3rd party organisations to oversee and coordinate a portfolio of projects.
• Manage requests via portal, email and phone.
• Develop strategies to improve customer service standards.
• Handle customer complaints and issues professionally.
• Coordinate with other team members to achieve team objectives.
• Provide regular updates to customers about their accounts.
• Ensure the timely and successful delivery of solutions based on customer needs.
• Collaborate with the sales team to identify and grow opportunities within territory.
• Assist with high severity requests or issue escalations as needed.

Profile

A successful Aftersales Project Coordinator should have:

• Proven experience in account management or other relevant experience.
• Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organisation.
• Solid experience with CRM software and MS Office.
• Experience in delivering client-focused solutions based on customer needs.
• Excellent listening, negotiation and presentation skills.
• Strong verbal and written communications skills.

Job Offer

• 5 competitive salary ranging from £22,500 to £27,000 per year.
• A chance to work in an innovative environment in the Technology & Telecoms industry.
• Opportunity to grow and learn in a supportive team in Warrington.
• Excellent work-life balance.
• Excellent location - Birchwood

We encourage all candidates who believe they possess the necessary skills and experience to apply for this exciting opportunity.