Agency Services Coordinator

Job Title: Agency Services Coordinator

Salary: £30,000 - £32,000

Contract: Permanent

Location: Regional Worker (homebased)

Weekly Hours: 35 hours - Monday to Friday

So…. What is this role exactly?

This is an exciting opportunity for an Agency Services Coordinator to work across the Agency Managed Services portfolio across the North West area.

You will be responsible for providing accommodation and support to vulnerable residents, working in partnership with a number of specialist care and support providers.

You will work closely with external Care and Support Providers to ensure contractual compliance is fulfilled and will help drive service improvements and monitor the services that they are providing to Your Housing Group residents.

What will my working week look like?

You will be working 35 hours a week, Monday to Friday. You will be homebased, living within a reasonable travelling distance to our Head Office in Birchwood, to attend meetings and training courses. You will also travel in and around the operating region within the North West with the freedom to manage your diary around your customer visits and stakeholder meetings.

What will I be responsible for doing?

First and foremost, you will provide advice and guidance to the support providers on all aspects of tenancy and housing management, compliance performance, adhering to (and reporting) KPI’s. You will be performance driven, with the ability to manage your own workload and meet targets.

As the Agency Services Coordinator, you will…

• Have excellent communication skills, with the ability to build and maintain strong working relationships, internally and with external partners
• Be an experienced housing management professional, with plenty of experience of delivering our void and lettings service and compliance functions
• Work with the rent and service administration teams to monitor rent and service charge setting, invoicing and payments from managing agents
• Have responsibility for managing the key performance targets set for your respective patch
• Have the ability to successfully manage tasks to deadline
• A proven passion for handling customer and stakeholder enquiries through to resolution

In addition to the above you will embrace the culture of continuous improvement to support Value for Money throughout the organisation and have a passion for doing things right first time.

And what would make me stand out from the crowd?

To be a successful as an Agency Services Coordinatorhere at YHG, you will have…

• Knowledge of the legal and regulatory framework of social housing and property / tenancy management
• Good knowledge of best practice in safeguarding adults and safeguarding children
• A good level of understanding of Housing Management and relevant Housing services

Ideally, you will…

• Be self-motivated
• A strong communicator with a high level of attention to detail
• Good administrative, organisational, and planning skills with an ability to acquire knowledge and grasp new concepts quickly.

This role is really suited to someone who likes to who likes to lead, drive and deliver results that will improve Your Housing Group’s vision of being a sector leading landlord and one that really values its staff and customers as it’s number one priority.

Please check out the role profile, which is attached/available by visiting the vacancy on Your Housing Group’s website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer £30,000 - £32,000 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

We trust our people to manage their own diaries, if you need time for an appointment, the school run or an exercise class, as long as it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our wellbeing, social, collaboration and meeting space, in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please see the benefits information sheet attached/ available by visiting the vacancy on Your Housing Group’s career’s website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and therefore as part of the Group’s pre-employment checks, successful applicants will be required to complete a satisfactory Enhanced DBS check.

Closing Date: 17th May 2024

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG2