AIOps ITOM Engineer

Centrica are going through a fascinating period of change. We're evolving to become a truly purpose-led organisation, helping millions of customers to live more sustainably, simply, and affordably. We truly believe that we have a huge role to play in helping the nation to cut carbon emissions and prepare for a net zero future, and it's a role we are immensely proud of.

An opportunity to play your part

AIOps ITOM Engineeris a highly skilled role within Enterprise Platforms and Services function, responsible for improving Operational Stability and Efficiencies by pioneering cutting edge Artificial Intelligence technologies, Machine learning and automation.

You will be working on establishing an Operational Data Lake platform enabling development of meaningful Analytics & Insights as well as Predictive Failure and Automated Incident Resolutions systems. You will utilise advanced understanding of customer usage profiles and platform behaviours to reduce operational costs, increase platform stability and agility, ensuring we retain, grow, and improve the value of the customer base.

Location: You can work in Windsor/home; we have people working all over the UK but also a range of office locations.

We have tailored our well-being & benefits package around our employees as follows:

• Competitive salary and bonus potential

• Employee Energy Allowance at 15% of the government price cap

• Pension scheme

• Company Funded Healthcare Plan

• 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days

• Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance

Responsibilities

• Develop and employ practices of data insights and AI technologies across the data sets to produce meaningful information on trending and predictive operational health

• Continuously learning and engaged with modern market technologies within the AIOps field

• Working as part of a team of likeminded engineers that help increase IT reliability and performance

• Working with support teams on to resolve issues in an automated "fix it once" manner

• Designs and implements logical and physical data models based on technical and functional requirements

• Conducting post-incident reviews and trend analysis, training AI models to alert/prevent future occurrences

• Identify opportunities, formation of hypothesis and the undertaking of analytics and data science, research and investigations aligned to technology services

• Evangelising Cloud and DevOps practices by openly and honestly showcasing capabilities, understanding the outcomes customers are seeking and forever searching for the most simple and elegant solutions

What we need from you:

• Proficient in ServiceNow ITOM and its various components, including Discovery, CMDB, Service Mapping, Service Graph Connectors, Event Management, Agent Client Collector, Metric Intelligence, and Health Log Analytics capabilities.

• Working experience in at least two of these monitoring tools (AppDynamics, DataDog, Azure Monitor, AWS CloudWatch)

Nice to have:

• ECMAScript5 JavaScript engine for ServiceNow Server-side

• JSON

• C#

• SQL Server, MySQL, Oracle

• PowerShell

• Bash Scripting/Unix Shell Scripting

Certifications:

• Cloud Architecture

• ITIL v4 (optional)

We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it's the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.

Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs.