Address At Maersk we have a vision that’s larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We count on our people to make it happen.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Our Air freight sector have an opportunity for an Air Freight Import Specialist at our Manchester site.
Purpose of the role
Deliver a superior Customer experience to our Maersk customers and be proactive in identifying issues and mitigating them, ensure issues raised are resolved quickly.
Closely collaborate with other teams within and across Station/DOC. Act as the first point of contact for customers and actively build strong relationships with our customers.
Closely collaborate with other teams within and across Station/DOC. Act as the first point of contact for customers and actively build strong relationships with our customers.
Key accountabilities and responsibilities
- Customer Relationship: Be the primary point of contact for customers and act as an advocate for the customer internally; Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
- Customer Experience: Own customer experience. Strive to achieve best-in-class Customer Service
- Process execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
- Standard Adherence: Adhering to process in line with the agreed execution Standards and customer specific IOP’s and monitor respective KPI’s
- Business growth: Identify and execute upselling opportunities; Driving value through the network
Required experience & skills
- Min of 2 years’ experience within the industry and some experience in a similar position
- Airfreight experience in import operations, with a knowledge of air export operations or willing to be cross trained to understand air export operations
- Perseverant & Action Oriented
- Collaboration and Influencing
- Problem solving
- Communication effectiveness
- Operations System knowledge
- Customer Centricity
- End-2-End process knowledge - Air
- Interpersonal Savvy
- English written and spoken
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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