Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.
At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:
- Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
- Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
- Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
- Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.
- Define, execute, and monitor your store’s plan to accomplish commercial targets and KPIs.
- Develop a Client Centric Culture aimed to maximize the existing clients and enlarge the client base through CRM Initiatives.
- Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events.
- Ensure exemplary client service level in store.
- Ensure that you are constantly informed of the evolution of trends in the local luxury market.
- Build a positive and collaborative working environment in line with the Brand Values and Code of Behaviours.
- Act as a coach and motivator for all your team staff using effective communication and constructive feedback.
- Effectively communicate the vision, strategy and the key priorities for your store and align team on common objectives.
- Collaborate with HR for talent acquisition, mobility, employee relations as needed.
- Ensure a consistent onboarding experience for all new hires within the store, with a particular focus on Brand, Client Experience, Products and Systems.
- Identify talent and support teams’ development by creating tailored development plans to support their growth.
- Ensure efficient team scheduling and cooperation to support the store operation.
- Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization.
- Manage inventory activities taking into account related inventory results and operational guidelines.
- Adhere to and reinforce brand visual merchandising guidelines.
- Ensure the strictest application of the Flagship's upkeep and maintenance standards.
- Significant experience in a similar role within a luxury fashion house
- Genuine talent for managing, coaching and developing a team
- Strong commercial spirit and business acumen: drive for results, setting of SMART objectives and mastery of KPIs
- Strategic thinking and analytical mindset that promotes business development
- Able to handle competing priorities in a fast-paced environment and maintain a positive working environment
- Strong verbal and written communication skills and excellent organizational skills
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook and retail applications i.e CRM tools
- Flexibility to work a retail schedule which will include evenings, weekends, holidays and ad hoc travel