Address
Form of work
SalarySupporter Data Assistant
Harrogate, North Yorkshire
We offer hybrid working and we are committed to paying the Real Living Wage.
About Us
Yorkshire Cancer Research is the largest independent regional cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an exciting time to be joining the charity. Every week in Yorkshire almost 600 people are told they have cancer, by working for Yorkshire Cancer Research you are helping to protect and save these lives.
Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us achieving our strategic goal of saving more lives in our region. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
Yorkshire Cancer Research is entering an exciting period in its development. As part of this we are expanding our team, and a number of new roles are being created. As such, we are now looking for a Supporter Data Assistant to support our Brand and Relationships team.
The Benefits
We offer all our employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
The Role
As our Supporter Data Assistant, you will provide the day-to-day management of data processing to support the charity’s fundraising, supporter engagement and finance operations so that donors and Supporters receive the best possible experience of, and from, Yorkshire Cancer Research.
Reporting to the CRM manager, you will maintain a particular focus upon data and transactions, including the management of donation data, to ensure fundraised income is imported, accounted for and acknowledged accurately and on time to support the delivery of the best customer experience on behalf of the charity.
Specifically, you will:
Process supporter data in a timely and effective way to ensure supporters receive an optimal customer experience.
Ensure an accurate 360-degree view of supporters is recorded on the CRM resource to provide insights that will enhance on-going supporter stewardship.
Accurately process and code incoming donations, documenting the range of income channels for audit and analysis.
Generate monthly reports for monitoring campaign successes.
Inform the Supporter Engagement team and Account Managers to donor activity where a tailored response might be required.
Support events and community fundraising teams with tracking and accounting of cash collections.
Process direct debit and regular gift income in an accurate and timely manner.
Ensure all new direct debit sign-ups are added to the CRM and submitted to the direct debit processor with due notice.
Work closely with the Finance Officer, regularly review and refine the Gift Aid claim process.
Work with the CRM Manager to review and refine supporter engagement reports, to identify opportunities for enhancing meaningful connections with Yorkshire Cancer Research.
About You
To be considered for this role, you will need:
To be ideally educated to A Level or equivalent or have experience in a similar role at a similar level.
To be experienced and confident in using a CRM System or database.
To have experience of finance reconciliation and reporting.
To have experience of processing data in a timely and effective manner.
To be familiar with CRM data integration with experience of imports and exports.
To have an understanding of confidentiality and GDPR regulations.
To have excellent organisation skills and exceptional attention to detail.
To have good digital and IT skills including Office 365, CRM and collaboration tools.
To have excellent time management skills with an ability to manage a range of objectives and meet deadlines.
To have the ability to work with discretion when processing confidential information.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 31 January 2024. Please read our privacy notice before applying.
The charity is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
