AddressTitle:Ambulatory Care/Care of Older people Administrator
Grade: Band 3
Annual Leave: 27 days per annum increasing to 29 days after 5 years NHS service and 33 days after 10 years NHS service
Department:Ambulatory Care/ Care of Older people
Responsible to: General Manager – Emergency and Integrated Medicine
Accountable to: Service Manager – Ambulatory Emergency Care
Job Summary
To work as part of the Administration team in the Ambulatory Care and Care of Older People and demonstrate a high level of professionalism, care, courtesy to colleagues and patients.
To consistently deliver a client focussed service, which promotes good customer service and effective working relationships.
To book patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department.
To create clinics and assist with booking patient appointments in outpatients.
Please see the Job Description and the Persons Specification for further details about the job role. If you are unable to access the PDF, the details of the job description can also be found in the 'Detailed Job Description and Main responsibilities' section.
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Main Duties
Registering and greeting patients on arrival
Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital
Deal with queries face to face, on the telephone or via email
Ordering notes for patient admission, for doctor's perusal
Ensuring accurate data entry of patient data on all systems
Amend patient and GP details as required
Booking appointments
To monitor the team email inboxes, ensuring task have been completed.
Identifying referrals from various services (GP, EDDI, ICE, LAS) & ensuring they are booked onto the Careflow system daily
To take responsibility for effective use of office supplies.
Logging all IT issues and notifying Lead Administrator
Keeping workstations neat and tidy at all times
Ensuring that the porters collect the confidential waste and bags for health records
To gain comprehensive understanding of Careflow EPR computer system, providing support to new users and existing staff
To deal with enquiries from patients and staff, both internal and external
Book and cancel Patient Transport / Interpreters as appropriate and maintain the system of requirements.
To provide administrative support to all clinical staff on duty
Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital
Order notes for patient admission
Accurate data inputting for outcoming of patients
Promote the department to deliver the goals of Whittington Health
To work as an effective, responsible team member, supporting colleagues and highlighting issues and potential solutions.
To contribute to team and departmental discussions in order to develop and modernise the service
