Applicant Experience Assistant

About the vacancy: Located within the Future Students, Communication and Marketing Department this is a busy enquiries-based role helping future students with questions about their applications and entry to university. Getting the right applicants enrolled onto the right courses is key to all activities undertaken by Future Students and this role is vital in achieving this as giving the right advice in a timely manner is crucial in a competitive marketplace.  Enquiries can cover diverse topics meaning that the role requires knowledge of a wide range of subjects. We are a team of seven and the variety of questions received means that no two days are the same. About you: You will be focused on providing excellent customer service via multiple digital touchpoints and over the phone. You’ll have great written and verbal communications skills and be able to absorb knowledge quickly and put it to practice. Having some experience of the Higher Education sector is key (either as student or staff) as the understanding and empathy that this brings is crucial in giving the best customer experience to our applicants. Being comfortable with IT systems and being able to pick up new technologies is essential.   We are always keen to offer staff opportunities for training be it for professional or personal development and many previous post holders have used the knowledge gained in Applicant Experience to move into other roles within Future Students or the wider UWE community. Where is this role based? This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to success. Why UWE Bristol? We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development. Add your individuality to ours UWE Bristol recognises the power of a truly diverse university community. We are proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always looking for talented people from all backgrounds to join us. We particularly encourage applications from Black, Asian, Multiple Heritage or Other Minority Ethnic candidates. As a Disability Confident employer, we welcome applications from those who identify as having a disability. Further information If you would like an informal discussion about this opportunity, please contact Luke Champion on 0117 328 2811 or email: Luke.Champion@uwe.ac.uk We have two full-time, permanent posts, working 37 hours per week. This post is available on a job share basis for applicants wishing to work part time. UWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for 2 days per week. To ensure fairness and equity all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.