Application Fraud Associate

Business Unit: Fraud Operations 
Salary: upto £28,000 per annum + red-hot benefits
Location: Hybrid - with regular travel to the Glasgow, Leeds or Gosforth hub
Give your career some Virgin va-va-voom
Our Team
Our Fraud Operations team play a huge part in keeping money safe and sound - confidence in this is the foundation of our business and above all it's vital to our customers. We look after all of the products and services for our bank, ensuring they aren't used to facilitate criminal activity whilst ensuring compliance with all relevant legislation and regulation. You've guessed it - we're busy! So if you're passionate about protecting our bank and customers, we've got a great opportunity for you.
What you'll be doing
As an Application Fraud Office you'll be working within a team that is tasked with onboarding our customers in a timely manner, whilst making risked based decisions to onboard customers. We're looking for someone who is Insatiably Curious, loves a challenge, and has the confidence to get stuck into cases and dig deeper to get great results. This isn't a boring, repetitive job - you'll be involved in reducing fraud at the source and identifying areas where we need to review and up our defences.
Your input will be pivotal in preventing future cases whilst ensuring current cases are dealt with accurately and efficiently.
If you're looking for a rewarding role where you'll really make a difference - you've found it.
Day to day you'll

• Make Risk bases decisions on onboarding customer on Savings, Mortgages, Loans, Business Current Account and Personal Current Accounts
• Identify fraud trends to be able the bank to detect Application Fraud rings
• Review our bank's onboarding processes to address fraud risk and provide recommendations to improve onboarding journeys for customers and risk.
• Drive and influence changes to processes (both internal and external to the fraud teams) in order to improve the banks defences against fraud
• Making risk-based decisions and onboarding with sound rationale

 
We need you to have

• Experience in the banking sector and knowledge of the different products offered to customers.
• A proactive attitude and quick learner - you'll need to go above and beyond to get brilliant results
• Excellent stakeholder management along with the ability to speak to people on all levels
• Strong analytical and logical reasoning skills to process data.
• Knowledge of the Bank's customer segments, channels, products, processes and procedures
• Brilliant written and verbal communication skills to enable sound rationale at point of decisioning
• The ability to work under pressure and be flexible to work different workstreams
• The confidence and ability to make (and validate) prompt decisions

 
It's a bonus if you have, but not essential

• Experience using fraud prevention systems, such as Hunter and or CIFAS
• Experience in understand the application journey for customer across multi products
• Experience of all bank products, in particular Current Account and Mortgages, including mortgage policy

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time) plus the option to buy more
• Up to five extra paid well-being days per year 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt 
• Market-leading pension
• Free private medical cover, income protection and life assurance
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness 
• Ability to work anywhere in the UK (where the role allows) 

And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin Money
We're making great strides towards achieving our ambition of becoming the UK's best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, ‘Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.