Application Operations Lead

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Application Operations Lead

About this role

Reporting to the Application Operations Manager, we are seeking a skilled Application Operations Lead to oversee the evolution and management of our Application Support team. This role involves collaborating and coordinating with various stakeholders to ensure the efficient development, implementation, and maintenance of critical business application observability. You’ll have autonomy in ensuring that application observability meets business needs and quality standards. You will be provided with an opportunity to lead on transformational change within the organisation; including developing new team responsibilities and ownership of business process observability on critical business processes.

What you’ll do

You will lead a team of 3rd party support specialists. Building a highly motivated and engaged team will be fundamental to your success in this role as you support the development of your team members in a changing technology landscape. Capital One is currently investing in a lot of different vectors to move our UK business to a place where we can compete as a successful FinTech which includes our migration to cloud.

• Additional responsibilities include managing and leading on activities associated to 3rd party hosted applications through support from the Application Support team.
• Collaborate with business stakeholders to understand application requirements and translate them into observability that delivers value to support teams and the business.
• To work to ensure that business process observability remains in harmony with the organisation’s strategic goals through the evaluation, execution, measurement and monitoring of critical business processes.
• Coordinate with cross-functional teams including developers, testers, and engineering teams.
• Implement and enforce best practices and standards for application observability and critical business processes.
• Provide regular updates and reports to stakeholders on status, risks, and issues.
• Determining, outlining and implementing process improvements.
• Understand our critical processes to support TOC and Engineering teams in incident scenarios.
• Create process documentation/workflows, knowledge articles and self-service guidance for IT Services.
• Facilitate process workflow modelling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases.
• Track major incident management processes, ensure adherence of the process and escalation requirements within the various support and delivery areas.
• Task management of third party resources.

What we’re looking for

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
• Demonstrated leadership abilities, including leading teams through organisational change, the ability to influence and motivate team members towards common goals.
• Solid organisational and time management skills, with the ability to prioritise and manage multiple projects simultaneously.
• Great analytical skills and driven approach.
• Demonstrate knowledge and experience of process modelling.
• Experience with People Leadership. We want to hear all about your successes in leading teams to achieve business goals.
• Demonstrable knowledge and experience of working with application monitoring tools such as New Relic.
• Able to work and remain calm in a pressured environment, demonstrating great situational leadership across multiple teams and stakeholders.
• Ability to communicate openly and effectively in both written and verbal form, confident meeting with internal and external stakeholders.
• A basic understanding of Tech application and infrastructure terminology, along with entry level understanding of the principles of AWS Cloud technologies.
• What you’ll get to learn (any previous experience would be advantageous)
• Working with the cloud/AWS and the opportunities that it brings
• Solving real world problems and being comfortable working in a complex regulated environment

Where and how you'll work

This is a permanent position and is based in our Nottingham offices. We’ve adopted a flexible hybrid working model - one that creates the opportunity to work in your own way, but also provides great spaces for in-person collaboration.

Our core in-the-office days are Tuesday to Thursday - you’ll be led by your team, the type of work you do and of course your preferences.

We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates.

What’s in it for you

• Bring us all this - and you’ll be rewarded with a role contributing to the product roadmap for an organisation committed to transformation
• We’re continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve
• We love continuous learning and that’s why we give you 10% of your time to work on cutting edge innovative projects that shape the way we will work in the future
• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
• Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
• OutFront – to provide LGBTQ+ support for all associates
• Mind Your Mind – signposting support and promoting positive mental wellbeing for all
• Women in Tech – promoting an inclusive environment in tech
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

Who We Are
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.