Application Support Analyst 2Nd Line

Application Support Analyst (2nd line) Cambridge / WFH to £65k

Are you a technologist with advanced problem solving and communication skills combined with experience of supporting highly complex software applications?

You could be progressing your career at a global InsurTech business that is consistently voted a great place to work and enjoying a range of perks and benefits.

As an Application Support Analyst you will provide high quality 2nd line support to clients in the EU, working on complex issues and collaborating with the client's technical teams to provide assistance with installations and other technical issues, escalating to engineering teams where appropriate.

You'll use your judgement and specialist technical product knowledge to recommend resolutions, working on complex issues that could take days or weeks to follow through - you'll build strong client relationships, reporting progress and collaborating to understand the client's issue and business problem.

You will also seek to proactively identify, document and report supportability, reliability and maintenance issues.

Location / WFH:

You'll join a small, friendly and highly talented team in the Cambridge office twice a week, with flexibility to work from home the other three days.

About you:

• You have Application / Technical Support experience - having worked with complex software products
• You have advanced critical thinking, analysis and problem solving skills
• You're tech savvy and able to gain an indepth understanding of particular software applications
• You're able to read and understand scripting languages (e.g. PowerShell, Python, T-SQL)
• Ideally you will have a good knowledge of Windows, Azure and SaaS
• You're likely to be degree educated in a STEM discipline

What's in it for you:

As an Application Support Analyst you will receive a competitive salary plus a range of perks and benefits:

• Up to £65k salary plus bonus
• Hybrid working
• Enhanced parental leave
• 25 days holiday (plus buy days and your birthday off)
• Pension, Health Care and Life Assurance
• Training and career development
• Social events and a range of other perks

Apply now to find out more about this Application Support Analyst (2nd line) opportunity.

At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.