Application Support Analyst

Your Company:
An excellent opportunity has become available within a successful and progressive technology and IT business located in the Greater Southampton area for an Application Support Analyst to join their growing team. This role is vital in ensuring the company provide a seamless service to their customers, which is one of their highest priorities and they pride themselves on continuously delivering this exceptional standard to their clientele at all times. This has led to them rapidly gaining success in the last few years, allowing them to expand their core functions and take on new like-minded members of staff. They have several decades of experience behind them, and now provide their high-quality service to over one thousand customers globally.
Your Roles & Responsibilities:
While in this role your duties could include but are not limited to:

• Supporting application software, including ERP Solutions and other similar business applications
• Providing customer service solutions to clients, whether this is general enquiries or practical resolutions
• Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed
• Escalating necessary issues beyond a 1st line capacity to more senior technicians where required
• Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge
• Interrogating problems and advising the developers
• Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff

What you will need to Apply:
The ideal candidate for this role will have prior knowledge and experience with ERP systems and applications such as SAP, Netsuite or Sage among others, and have worked in a support desk environment. You should have a basic understanding at least, of some of the following: Sales, Purchasing Manufacturing, MRP, Financials, Bookkeeping or Stock. You should be well organised and be able to handle a diverse workload. Strong communication and problem-solving skills are essential for the ideal candidate to be successful within this role.
What you will get in Return:
As the successful candidate for this opportunity, you will receive a salary of up to GBP30,000, which is dependent upon prior experience and its relevance to this position; alongside additional benefits, such as discretionary bonus and pension contribution available after completion of the probationary period and a good holiday allowance. You ll be a part of an organisation that offer exceptional opportunities for career progression and provide excellent training and development for their employees. This opens up a variety of possible progressive routes for your career to take, depending on your skills, interests and preferences for advancement.
If this excellent opportunity interests you then please don't hesitate to apply today!