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Form of work
SalaryAbout the role
We have an exciting opportunity for an Application Support Analyst to join our team on a permanent basis, hybrid working you'll typically spend 2 days based in our Oldham office and the remaining working remotely. You will be predominately focussed on business-as-usual activity and will also have the opportunity to support with a wide variety of exciting projects.
The successful applicant will be responsible for managing incidents and problems for applications, keeping customers informed of progress and managing internal and external suppliers. Perform routine support tasks and system admin duties, working with internal and external teams to resolve more complex requests and ensure continuation of service.
You will provide triage for application-based faults, bugs, and user queries, resolving or escalating as required. Identify and escalate major incidents, acting as a key part of the major incident resolution team. Monitor non-production and production processes, integrations, and systems, carrying out necessary remedial action to avoid interruption to service. Administer changes to data and systems, including optimisation of systems. Analyse error trends to ensure effective and efficient problem management to reduce repeat incidents.
What we're looking for
We're a customer-focussed organisation so we know that how we do things is just as important as what we do. You'll not only be an experienced Applications Support Analyst, but you'll also have great customer service skills.
You'll also be able to demonstrate:
- Supporting, maintaining, and configuring NEC Housing (Northgate) or a similar Housing system
- Proven experience of working in 1st/2nd line Application Support maintaining enterprise applications with a good appreciation of applications design & development including database and infrastructure technologies
- Excellent troubleshooting, problem solving & delivery skills coupled with a good understanding of ITIL support processes.
- Up-to-date knowledge of scripting, coding, and application software
- Proven experience of supporting; PaaS and SaaS solutions include MS Azure integrations.
- Awareness of structured development, analysis & project management methodologies
- Proven experience of documenting system maintenance and development activities
- Excellent customer service skills with ability to communicate effectively at all levels and work with cross-functional teams.
- Demonstrates the Guinness Behaviours
Essential Qualifications:
- Educated to Level 2 (C+ or Grade 9 to 4 GCSE or equivalent) or higher.
- Microsoft Azure Fundamentals or equivalent
If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.
To be considered for this role please follow the online application process by submitting your CV and cover letter, ideally as one PDF or word attachment. Interviews will be held in person at Bower House week commencing 15th April.
INDTGP
About Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Proud member of the Disability Confident employer scheme
