Application Support Analyst

Your new company
We are currently recruiting for an Application Support Analyst on a permanent basis for an SME based in Woking. The business is currently going through a period of change and transformation (including upgrading their ERP to S4HANA) and have created a new position as an Application Support Analyst working alongside the Senior Application Analyst and Head of IT to deliver some of their core future projects.
Your new role
Working alongside the Head of IT, the Application Support Analyst will be responsible for the support and analysis of the core business systems, primarily SAP systems in association with the SAP CC and other applications developed in-house (or other system providers), to support the business when required.
The Application Support Analyst will provide 1st/ 2nd line support to local and overseas users on the core business systems and provide support to the central development team, including data mapping.
You will perform and document user and business requirements, analysing data for new systems/ enhancements and co-ordinate their implementation with other parties, assisting the Head of IT, Senior Applications Analyst and wider business with the upgrade to S4HANA throughout 2024 and beyond.
This is a great opportunity to join a business that is embarking on a period of change of transformation. You will play an active role in assisting with the delivery of core business projects over the next few years and, having known the Head of IT for several years, you will have a very supportive and collaborative manager who will assist you with developing your skills and career.
What you\'ll need to succeed
We are looking for someone analytical who can provide functional Application Support to internal users as well as gather data from the business and work with the Head of IT to create As Is/ To Be user requirements to aid in the organisations future ERP upgrade.
You will have previous experience as an Application Support Analyst, or functional support experience as a Business Analyst with a particular focus on ERP (SAP experience would be helpful, but any ERP knowledge would be transferable). You will be proactive and inquisitive about using data to support strategic business decisions and have an eye for creating and maintaining good quality documentation, to aid user training.
As the Application Support Analyst, you will maintain good knowledge of Prince2 and Agile Project management and have previous experience with APIs to support the integration of the organisations planned and future projects.
Joining a small but passionate team, we\'re looking for someone with exceptional customer service and people skills, someone collaborative with a \'no job too small mindset\'.
What you\'ll get in return
Salary up to £60,000 - although there may be some flexibility with this for the right person, plus a 10% discretionary bonus, this role is on site 4 days per week with home working on Friday, 5 % employee pension contribution, 10% employer, private medical (personal, partner and children), dental cover (personal and partner), 23 starting day annual leave plus bank holiday (31 days leave in total - starting entitlement), plus 3x life assurance.
The station is easily accessible by public transport with good train links and offers free on site parking. This is a varied role, where you will be actively involved in a variety of projects working directly with the Head of IT.
What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
If this job isn\'t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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