Application Support Engineer

Our IT team are searching for an experienced, dedicated individual to join Lifetime Training. You will be an experienced Application Support Engineer who is a self-starter, able to work individually, take ownership of issues using their technical knowledge and natural curiosity to trouble-shoot, identify and implement solutions where documentation is limited. 

What will you be doing? 

You will be providing hands on Application Support and configuration on several applications: Dynamics CRM, Umbraco Websites, Azure, and Power Platform.

• Deliver no code/low code changes to Dynamics, Power Platform, Azure and Web applications.
• Perform system maintenance and configuration tasks
• Understand release management lifecycle, and perform releases to production environments.
• Assisting system users with support, application development and testing activities.
• Provide assistance on key projects for customers.
• Proactively work on change requests and support tickets with business stakeholders, vendors and other members of the IT team.
• Continuous service improvement, always be looking to improve ways of working and system functionality and performance.
• Mentor/train other members of the support team by share knowledge to upskill them

What will you bring to the role?

• Experience of 3rd line Application Support (Application Support and configuration)
• Analytical and problem-solving skills.
• Experience of Supporting Dynamics, Power Platform, Umbraco and Azure, or similar platforms (at least 2).
• Experience of ITIL or Software Development Life Cycle
• Experience of working with 3rd party SaaS solutions and vendors
• Experience of system integration and APIs
• Experience of low code/no code solutions
• Experience of scripting languages such as PowerShell, JavaScript and SQL queries)
• Organisational and time management skills.

Giving back to you – our Group Benefits

• 25 days' holiday rising with service and your birthday off.
• Holiday purchase scheme for those life changing trips and moments.
• Long service reward and recognition
• Enhanced Pension
• Group Life Assurance – 3 x Annual salary
• Unlimited access to six Smart Health services including a 24/7 virtual GP
• Health Cash Plan
• Access to curated wellbeing content and our Employee Assistance Programme
• Perkbox
• To support your work/life balance we give you the opportunity of flexibility within our core working hours (9.00 – 5.30).
• Enhanced sick pay
• Enhanced Maternity/Shared Parental and Adoption packages leave
• A reward programme and recognition programme and annual awards event

Who are Lifetime Training?

Lifetime Training is part of the Lifetime Training Group. As a Group we are passionate about learning and creating life changing opportunities for our learners.  We are made up of four unique businesses, two of which focus on apprentice training across a range of professions, one that focusses on awarding qualifications, and one which develops the awarding software.  

We are at the forefront of innovative training and awarding and as a larger group network we can offer a broad range of development opportunities, great benefits and a people focussed reward and recognition offering

At Lifetime Training Group, we are committed to broadening the diversity of our workforce and creating a sense of belonging for all. In this way we will better represent our learners and partners to greater understand and fulfil their needs. 

Your experience is invaluable to us, and we are committed to fostering an inclusive and equitable recruitment environment for all candidates.