Application Support Engineer

Application Support Engineer

Location: Barlborough | Hybrid 

Salary: £40,000 to £50,000

Are you an experienced Application Support Engineer with a modern applications background? Do you have a passion for modernizing IT operations and driving forward-thinking solutions? We have an exciting opportunity for an Application Support Engineer to join an expanding support team within the FMCG space.

Our client is a leading manufacturer of convenience foods with a turnover of nearly £2 billion. Recognized for their unwavering commitment to food safety and setting a new standard for diversity and equality within the industry, they are on a modernization journey to integrate cutting-edge technologies into their operations.

The Role

As an Application Support Engineer, you will play a key role in ensuring the smooth functioning and optimization of a diverse technology landscape. Your responsibilities will encompass a range of critical tasks to maintain and enhance the performance of their systems and applications. You will collaborate with internal stakeholders to identify and rectify system issues.

What you will be doing:

• Regularly monitor system operations for software integrity and user accessibility.
• Conduct security and performance surveillance, promptly addressing alerts to detect and manage potential issues.
• Contribute to incident resolution, conducting root cause analyses for swift, minimal-impact solutions.
• Transparently communicate risks and operational issues, accurately assessing business impact.
• Ensure prompt response to support requests, maintaining high service standards for customer satisfaction.

The Ideal Candidate

As an Application Support Engineer, you’ll succeed within a collaborative and dynamic environment, bringing a modern applications background and a strong security posture. You’ll be expected to drive efficient workflows within an FMCG setting, leveraging rapid response solutions.

Ideally, your skills and experience will include:

• Proficiency in deploying or assisting with systems related to web applications, customer support systems, and data integration tools.
• Capability to grasp business workflows, address technical challenges, and escalate as required.
• Fundamental skills in server operations, encompassing basic knowledge of SQL databases for data analysis through SQL queries.
• Enthusiasm and willingness to learn, with a forward-thinking mindset and coaching ability.
• Experience with modern technologies such as Power Automate and DataStage Informatica is a plus.