Application Support Engineer

2261 – Applications Support Aberdeen

We have an excellent opportunity for a highly motivated and skilled Applications Support Engineerto join our team working onsite in Aberdeen. The successful candidate will have proven experience of the support and management of applications, be a team player, possess excellent communication skills and have undertaken previous Application Support roles within a large enterprise setting. Ideally you will be based in Aberdeen, however, we will also consider suitable candidates who will work on a remote basis.

What you’ll do

• Provide technical support for Exploration & Production (E&P) applications and services
• Liaise with other technical and business teams to ensure services meet business needs
• Liaise with 3rd party vendors and provide contract and licensing support where applicable
• Participate in the change management process
• Installation, configuration, administration, support, maintenance and troubleshooting of the application portfolio
• Onshore and offshore business Application Support
• Related hardware accessory support and asset management
• Application updates and vulnerability patching
• Participate in business-critical upgrades
• License management (renewal, audit)

What to bring

• Extensive prior experience with Application Support within the Oil and Gas sector
• Application installation & configuration experience
• Good familiarity with Windows operating systems (Client and Server)
• Experience of application licencing services
• Good working knowledge of IT change management processes and principles
• Strong customer orientated approach
• Excellent communication and interpersonal skills and the confidence to liaise with individuals up to Senior Leadership level and external vendors
• Ability to establish and maintain effective relationships at all levels of the organisation, taking time to get to know and understand customers, gaining their trust and respect
• Ability to multi-task and work well under sustained pressure with conflicting demands and respond to fast changing circumstances
• Excellent problem-solving skills
• Proven documentation skills
• Ability to be self-supporting and proactive
• An awareness of emerging technologies and demonstrable desire to stay current
• Experience and understanding of working within an ITIL environment
• Experience of supporting SAP ERP Solutions, such as S4 HANA, Ariba and SuccessFactors would be beneficial
• Strong knowledge and experience of IT change management processes and principles

What You’ll Get in Return:

We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following;

• Company Pension Scheme
• Private Medical Insurance
• Private Dental Insurance
• Group Income Protection Plan
• Group Life Assurance
• Cycle to Work Scheme
• Prosocial Events
• Electric Car Salary Sacrifice Scheme

We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company’s mission. We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.

If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send you CV to [email protected].

We welcome applications from disabled candidates, so if you have any access needs or may need adjustments in the assessment process - just let us know.

About us

prosource.it is a professional services provider in technology. Established as a traditional provider of managed IT services, prosource.it has evolved with industry and the rapid pace of change within the technology sector. We recognise the importance of people and business process in the successful adoption of technology and change. Our readiness to embrace and apply change comes from our people and we offer a variety of business services across the lifespan of successful technological deployment and adoption. We are a people centred business with a global workforce of 500 plus staff and contractors.

Our values are central to what we do and how we do it. We feel they are simple and easy to relate to and we are always looking to welcome new people to the team who share our vision and values. We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles. We are a team of ‘can do’ and ‘how can I help’ individuals committed to teamwork, partnership, service excellence and delivery.

www.prosource.it