Application Support Lead – It Operations

What's involved with this role:
Interim Application Support Lead – IT Operations
Job Ref: Bristol 5249338
Pay Rate: £23.03 per hour PAYE
Hours per week: 37 Monday - Friday, normal working hours
Role Length: This opening assignment is for 3 months
City: Bristol
The successful candidate will be responsible for the management of an identified area of the Application Support Team. The Application Support Teams provide day to day running and control of Bristol City Councils IT Business Systems and applications, such as Housing, Finance, Social Care, and Education.
Key Responsibilities:
Ensuring effective management of IT incidents and requests to their resolution, minimising impacts to citizens and stakeholders.
Taking a lead role in their identified area to maintaining excellent stakeholder and supplier relationships, alongside effective performance to SLA.
Provide leadership, direction, management, and development to the team.
Provide expert advice and act as identified area led to deliver effective business systems to their supported departments.
Play a lead role in managing the software upgrades and disaster recovery tests of key IT systems.
Manage the development, implementation, maintenance and improvement of Application Support policies, processes, procedures, and standards.
Manage major system incidents, including communication strategy, incident log maintenance, liaising with software companies and post incident review.
Ensuring system downtime is kept to a minimum and any financial or reputational damage as a result of the incident is identified and the relevant Service Manager is updated.
Attend regular supplier liaison meetings. Monitoring performance of support desk calls against contract SLA’s.
Ensuring that internal and external resources are being utilised effectively, so priority issues are being addressed in a timely manner.
Co-ordinate and lead Heads of Service Stakeholder leaders and IT colleagues to deliver business systems support for their identified area to enable service delivery requirements.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Educated to degree standard or equivalent or experience in a similar role.
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
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Job Ref: Bristol 5249338
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.