AddressHere at AIS, we have an exciting opportunity available for Applications Analystto join our IT team based in Solihull. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary, depending on experience.
AIS is the UK’s and Ireland’s leading fashion, home and leisure buying group with a membership of 280 independent department stores and specialist retailers. We’re a membership of buying power, creativity and expertise. The business is now entering an exciting time of change, with a new Managing Director at the helm and a transformational agenda to bring a more commercial and customer-focused approach to this well-established and successful membership organisation.
As our Applications Analystyou will provide project and BAU support for all applications within the business to deliver business requirements though the development, configuration and implementation of appropriate solutions.
Key responsibilities
- Become an application expert by continually increasing knowledge of all business applications.
- Act as key liaison for all incoming EDI, setting up new suppliers, providing support and advice as required
- Produce and maintain departmental documentation as agreed with the Application and Data Manager.
- Work with the team and the wider business to agree system requirements and assist with the design and implementation on existing or new solutions
- Provide solutions to incidents, whilst adhering to SLA
- Perform root cause analysis for reoccurring & business critical incidents.
- Liaise with 3rd party software and service providers for application and systems support.
- Assist with the testing and release of applications updates and enhancements.
- Prioritise and manage workload effectively ensuring open incidents, BAU tasks and project work can be managed simultaneously.
- Carry out routine tasks such as system and performance monitoring, escalating issues where appropriate.
- Communicate updates, enhancements and issue resolutions to end users.
- Identify opportunities for service or process improvements
- Work closely with IT Senior Management to support the business’ IT strategy.
- Undertake any other duties as may, from time to time, be required by the Company.
What we’re looking for in our Applications Analyst:
- Always maintain a professional approach and represent the IT service to a professional level.
- Excellent communication skills both externally and at all levels in the company, both written and verbal with the ability to summarise technical concepts to non-technicians.
- Efficient in time management with the ability to meet deadlines, manage expectations and balance various workloads.
- Enthusiastic, self-confident and self-motivated.
- Ability to investigate and propose new solutions and systems to support the business.
- Willing to adapt and take on new challenges and driven to continuously improve.
- Structured and detailed in applying documented requirements.
- Ability to create and present high-quality documentation & management information.
- Ability to get things done and improvise as required with a ‘can do’ attitude.
- Understand and represent the brand attributes and values.
Required:
- Technical knowledge and experience of IT Applications
- Knowledge of SQL Server, including query writing
- Knowledge of XML and XSLT
- Experience of working with different EDI formats
- Experience of working with 3rd party suppliers.
- Professional approach to customer services.
- Excellent troubleshooting skills.
- Highly proficient in Microsoft Office, in particular Excel.
Desired:
- Experience or knowledge of reporting tools such as Jet or PowerBI
- Experience or knowledge Microsoft PowerApps
- UAT experience
If you feel you have the skills and experience needed to become the Applications Analystat AIS, then please click ‘apply’ today! We’d love to hear from you.
