Applications Senior Specialist

The salary for this role is £43,923 per annum for working 36 hours per week. This is a 12-month secondment / fixed term contract.

Are you the kind of person who is always trying to find better ways of doing things and developing yourself? If so, this opportunity might be a great fit for you!

We are excited to be hiring a new Applications Senior Specialist to join our fantastic team. We are based in Woodhatch Place, Reigate, however we also support remote working, which means you won't be required to be in the office 5 days a week.

As part of a team supporting colleagues across Surrey County Council, you'll play a crucial role in helping them be more productive and efficient.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Role

The IT&D Service of Surrey County Council plays a crucial role in providing technical expertise and guidance to develop effective business solutions for County Council Services. Their mission is to ensure the efficient delivery of front-line services.

As an Applications Senior Specialist within the Education and Social Care Applications Team, your primary responsibility will be to support and enhance the ownership of systems. Specifically, you'll focus on Social Care and Education IT systems supplied by System C within a Microsoft based environments.

In this role, your key responsibilities include:

• Prioritising Workloads: Efficiently managing your tasks to meet deadlines.
• Updating Call Logging Systems: Accurately maintaining records and monitoring progress with third parties.
• Process Enhancement: Contributing to the development of processes that improve service efficiency.
• Project Management: Overseeing the execution and delivery of small to medium projects or acting as a resource for larger projects, following the best practice methodologies.

To excel in this position, you should possess the following qualities:

• IT Literacy: Proficiency in using IT systems.
• Effective Communication: Strong interpersonal skills for both technical and non-technical communication.
• Analytical Problem-Solving: Ability to diagnose and address issues effectively.
• Customer Support: A proven track record of providing excellent customer service.
• Professional Development: A genuine desire to grow and develop in your field.
• Pressure Handling: The ability to work well under pressure.

Your role is pivotal in ensuring the smooth operation of critical systems that impact the delivery of essential services.

Shortlisting Criteria

To be shortlisted to interview for this position your attachedpersonal statement will clearly evidence:

• Provision of 2nd line and 3rd line IT support for critical business applications.
• Experience of supporting System C products or other Social Care/Education applications.
• Managing the technical and application support of systems, in development, testing, upgrades and production environments within a change management process (Application Lifecycle). Working as part of a team supporting colleagues in project and "business as usual" support.
• Ability to communicate at all levels, with strong interpersonal communication skills both technical and non-technical and provide excellent customer service.
• Familiarity with IT service management frameworks, such as ITIL.
• Strong problem solving, diagnosis and monitoring skills in order to provide a high level of system availability.
• Analytical thinker with excellent attention to detail and a strong personal drive to deliver high standards, best practices and documented procedures.

Please note, your application should consist of both a CV and personal statement. Your personal statement should be tailored specifically for this role and will give you the opportunity to tell us more about yourself, your skills and experience, and why this is the job for you.

The job advert closes at 23:59 on 15/04/2024 with interviews to follow.

We look forward to receiving your application, please click on the apply online button below to submit.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.