Applications Support Analyst

The Application Support Analyst, working within the Applications Team, is a key player in supporting the Business Processes Strategy: thriving for excellence, driving a culture of harmonisation & continuous improvement, and adding value to the Business.

The role will act as the primary contact for a set of dedicated ERP systems and applications, being responsible for the support and control. Documenting the scope and rules applicable to those systems, providing, and ensuring a consistent approach to change to support the systems’ integrity – acting as the advisor and custodian of the process quality & standards throughout, working closely with all key stakeholders whilst maintaining a high degree of customer satisfaction.

TECHNICAL OWNERSHIP

• Support ERP applications configurations (technical, security & user permissions – where/when applicable)
• Assist in enhancing the structure of the data, its accuracy and effectiveness, the current setup and reporting
• Administer issue tracking and change requests
• Administration of all development, test and production environments
• Monitoring of the performance and daily tasks.
• Create and drive data strategy to support system reporting requirements
• Support systems implementations and hypercare activities – as/when required

PROCESS CONTROLS

• Ensure the Management of Change process is being adhered to
• Ensure the appropriate levels of controls are in place and being communicated ahead of the Solution being deployed
• Ensure the controls are being adhered to; through clear communication with the Team and business stakeholders

BUSINESS ENGAGEMENT AND COLLABORATION

• Define clear lines of communication and engage with the Business accordingly
• Support functional and cross-functional workshops to drive process adoption and process adherence
• Collaborate with the Business partners to provide guidance and establish best practice with regards to Systems/Applications management.
• Support ongoing Business Processes activities, in line with the strategy

OTHER

• Support ongoing Business Processes activities, in line with the strategy
• Support M&A integration activities

Qualifications:

• ERP System Administration (Preferably Navision/Business Central/Sage X3)
• Data architecture – Report writing (Crystal Reports/Business Intelligence/Jet Reports)
• Change Management; manage & enable the change management across all Stakeholders
• Experience in documenting processes, specifications, policies, standards
• Experience of leading workshops, data collation, validation and confirming requirements
• Experience of leading process change; proactive approach to developing and enhancing business processes

Skills:

• Experience of LEAN practices Leadership skills
• Excellent attention to detail
• Excellent communication, interpersonal and organisational skills
• Stakeholder management skills, including ability to influence and solve conflicts
• Ability to work effectively within both on-site and remote teams
• Ability to manage upwards clearly articulating areas of support and concerns
• Proactive approach to developing and enhancing business processes
• Ability to manage change often at pace
• Ability to multitask & prioritise in an ambiguous work environment.
• Creative problem solver; ability to collaboratively solve complex problem
• Ability to assess & recommend appropriate solution for business requirements
• Take ownership of deliverables and drive effective decision making
• Self-motivated, ability to work using own initiative to proactively influence solutions

BRUSH Group provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects.

A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.