Address
Form of work
SalaryOur client a Nottingham Housing association is looking for 2x full time administrators with experience of appointment setting for an immediate start for their Operational Resource Planner vacancies
Salary 12.84 p/h
Potential for hybrid working
Hours 37h
Hours Various shifts between 8- 6pm, Mon- Fri to cover business needs
Location NG8, Nottingham
This is initially for 3 months (with a possibility to extend for the right candidate ) to work across the Property team to oversee and schedule the workload of trades colleagues and/or contractors
Main Duties/Responsibilities
For this role , day-to-day duties will include
Co-ordinating variable numbers of appointments/or works packages from start to finish ensuring these meet the directorate specific targets.
Daily diary scheduling for numerous trades colleague/contractors, producing supplementary documentation as required such as works specification orders.
To deal with all unavailable appointment periods by re-organisation of work to other trades colleagues/contractors and negotiation with tenants as required.
To deal, on a daily basis with emergency jobs, non-appointed tasks, variations, follow-on jobs, carded, cancelled and suspended jobs, making sure relevant systems are updated.
To effectively plan, organise, allocate and alter appointments for trades colleagues/contractors through the appropriate process or system, reporting progress/performance to the line manager.
To run service delivery reports as and when required and highlight any operational failures.
Skills needed for this role include
A minimum of 6 months experience of planning/scheduling works
A minimum of 6 months administration background
Experience of working in a high pressured/fast paced environment
Strong customer service skills - a large part of the role will be speaking with customers over the phone to schedule/reschedule appointments.
Experience of handling customer complaints
Experience of Microsoft Office packages is essential, e.g. Excel, Word
Experience of using job scheduling software
So if you're ready to demonstrate your great organisational and appointment setting skills, then please apply today
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
