Appointments Officer - Leighton Hospital

MAIN TASKS & RESPONSIBILITIES Information To maintain a comprehensive radiological examination appointment system for the Trust by ensuring all appointment requests are accurately input onto the appropriate system in a timely manner, in line with Trust & Government Guidelines. To undertake a comprehensive search of systems to cross reference patient examinations to ensure no duplicate requests are inputted and ensure patient demographic data is accurate. Where appropriate, to ensure requests are verified by x-ray Consultants and Principal Radiographers prior to appointing and providing necessary information to facilitate this process. Take action as necessary to ensure patient DNAs are recorded and dealt with in line with Trust protocols.
To assist in modifying examination preparation sheets as and when necessary. Communication Regular communication with GPs, Outpatients, etc. using written and verbal communication regarding servicing / breakdown of rooms etc., which will affect patient diagnosis. Daily contact with senior diagnostic staff and consultants regarding staffing, room availability and urgent requests.
Regular liaison with relevant parties concerning appointing private patients. Produce appointment letters in a timely manner enclosing the correct preparation sheet and medication required according to Radiologist and Department guidelines/protocols. Formulate and type letters to GPs and Consultants regarding examination requests as and when required. Planning Taking responsibility for closing, blocking or rescheduling lists or specific appointment times in order to maintain session templates.
Continually check all appointment slots are utilised to ensure efficient and effective use of Department resources. Operate a comprehensive bring forward system for patients who are available for short notice appointments and outpatient follow-up appointments. Additional Duties Take part in the Personal Development Review process, identifying own training needs for continued personal development Provide cover for sickness absence or annual leave as & when required across Radiology for Mid Cheshire Hospitals NHS Foundation Trust. Undertake all administrative procedures pertaining to role which may on occasion include image transfer or reception duties.