Apprentice

Duties will vary according to area of allocation. However, Apprentices will perform a variety of Administration & Clerical duties under the supervision of more experienced staff which may include; Dealing with telephone calls, e-mails and face to face contact with Trust Staff, ensuring enquiries are dealt with in an efficient, polite and courteous manner and providing advice when deemed appropriate or relaying clear messages to relevant members of the team. Support with Appointment booking/diary management/Rescheduling appointments via Telephone Completing standard documentation in accordance with Department/Trust Protocols. Data collection/ input Use of local databases and IT systems, as appropriate Supporting the Secretarial Team & general Admin duties Input and basic manipulation of spreadsheets Photocopying/ Faxing/Scanning Supporting the management team with waiting lists, Tracking and validating Patients Actioning weekly IPM RTT Reports Distribution and sorting of internal mail and dispatching documents by post or e-mail. Prioritisation of workload Taking ownership of the completion of any tasks given within an allotted timeframe. Demonstrating a professional approach to the work as required by the team management. Taking ownership of any issues or problems and escalating these to the appropriate team member. Taking responsibility for working within agreed Standard Operating Procedures. To ensure confidentiality of information relating to patient, relatives and/or staff. Any other duties as required and appropriate to the level of this post.