Apprentice Customer Service Advisor (Apprenticeship)

Our retail finance division, Omni Capital, partners with retailers nationwide to provide their customers with innovative credit solutions, using state-of-the-art technology that allow them to spread the cost of their purchases. We’re on the lookout for new talent to join Omni to help continue to drive our thriving business forward.
As a Customer Service Advisor, you will be responsible for taking inbound calls from both customers and retailers. In what will be a busy role, you will find yourself dealing with a variety of queries from customers wishing to discuss their account and balance, through to if they are having difficulty making payments. Whilst every customer is unique, the types of queries you will be dealing with each day will soon become familiar to you. From time to time, you will also respond to customer queries via email, however this role is predominantly phone based.
You’ll work alongside a fun, creative and energetic team of people who all work together to ensure our 5 company values of Customers First, Forward Thinking, Professional Pride, Achieve Together, and Open & Transparent are at the heart of everything we do.
The role is based at our Basingstoke office which is home to the Omni Operations Team (and has great access to the M3 and the mainline railway station, and just 45 minutes from London). This is a full time, permanent position (37.5 hours per week, Monday to Friday, 9:00 to 5:30pm).
Training
Level 2 Customer Service Practitioner.
This
apprenticeship is delivered through work based learning, this means that all
training is done at the workplace eliminating the need to attend college. The
successful candidate will be allocated a tutor who will provide a mixture of
interactive online group teaching and 1-1 training monthly.
Qualifications required
A minimum of 3 GCSEs including Maths & English (Grade C/4 or above). If you do not have Maths and English at this level, apply and speak to a member of the recruitment team to find out what support options might be available.
Skills required
What is important to us is that you excellent verbal and written communication skills with the confidence to be able to communicate effectively with our customers. You will need to be confident using computer systems, however training will be provided on the specific systems we use in this environment. As long as you have the right attitude and desire to learn, then come and talk to us and find out more about the opportunity.
What is equally important is that you have the ability to pay good attention to detail with excellent time management and problem solving skills.
Prospects
There are excellent opportunities for progression within the company, with a strong focus on continued learning and personal development.
Qualification / Standard : ST0072 Customer service practitioner
Duration 16 months