Working as part of and leading the Support Services team at our client site, the overall purpose of the role is to enhance the customer experience by effectively carrying out a range of duties in accordance with the client service level agreement and company standards & procedures
Key responsibilities:
- Supervise a team of staff
- Supervise, co-ordinate, train and work with your team to provide a quality service
- Ensure your whole team report for duty in good times, clean and tidy and wearing the correct maintained uniform. To maintain a high standard of personal grooming throughout your entire shift, leading by example
- Inspect, record, monitor and if required take action to ensure that the high standards are maintained, (complying with Health & Safety and Food Handling and Hygiene Regulations) and feedback to you manager
- Ensure that all duties are carried out in line with required standards
- Responsible for the control and issues of store items, working in line with targets given
- Planning and production of duty rosters ensuring effective and economic deployment of the team. Check time and attendance
- Ensure the sickness and absence procedure is complied with and that you complete the relevant forms
- Develop and maintain a customer-focused team; who are highly motivated and professional. Ensuring that customer complaints are promptly dealt with, and action taken to prevent reoccurrence
- Ensure that equipment is used safely and in accordance with current regulations and company
- Report any accidents or near misses to your Manager and complete the Accident book, if any employee or customer have an accident in the work area during your shift
- Comply with all Health & Safety legislation which is laid out in the company’s Health & Safety Manual, (COSSH procedures in the selection, use and recovery of cleaning chemicals and manual handling etc)
- Report all maintenance issues and hazards to your Line Manager
- Maintain records of temperatures and remedial action taken where necessary
- Ensure hygiene levels are maintained in accordance with current legislation and provide a safe environment for customers and staff
- Train and develop your team a required by the company and legislation: to include Induction, Fire, Health, Hygiene, Safety and Skills training and to check that members of your team are aware of these requirements and are working in accordance with them
- Record the training in the person’s individual Training & Development record
- Complete job chats on an annual basis
- Develop good lines of communication and relationships at all levels within your team and with other colleagues and customers
- Manage security processes within your area, in line with the company procedures
- Compile and produce reports from available management systems
Perform any reasonable and practical instructions as requested by the Domestic Manager appropriate to the needs of the Hospital
An apprenticeship is a funded programme where an individual learns new skills, knowledge and behaviours in a chosen sector. An apprenticeship will enable you to work and earn a wage whilst developing and gaining new skills as an employee.
Alongside your day to day duties, you will complete the Facilities Management Supervisor Level 3 Apprenticeship:
This apprenticeship prepares an individual for managing a Facilities Management service, or a group of services, which can be labelled as ‘hard’ (estate/building management) or soft (catering/cleaning/administration/security). All apprentices will be required to supervise others; to understand the contractual requirements and service delivery targets between their employing organisation and the client/customer in order to achieve service targets. The apprentice will have to provide customer service skills and be proactive in finding solutions to problems.
APPRENTICE FACILITIES MANAGEMENT SUPERVISOR
SALARY: £11.85 per hour
LOCATION: Surrey, GU2 7XX
REPORTING TO: FM Manager
HOURS/WORKING PATTERN: 37.5 hours per week, Monday to Friday. Earliest start time 07:00 and latest finish time 22:00
DURATION: Minimum 18 months
Do you have a real passion for providing exceptional support services and team leader qualities? Would you like to earn whilst you learn?
Well now is the time, as we have a very exciting opportunity for an Apprentice Facilities Management Supervisor to join our team.
Full training will be provided as part of the apprenticeship. This is ideal for someone wanting a career change or who is ready for the next stage in their career. Apprenticeships are for everyone regardless of age!
Over an 18-21-month period you will have completed a Facilities Management Supervisor Level 3 Apprenticeship.
- Previous experience of supervisory or management of staff
- Knowledge of Health & Safety legislation including COSHH
- Committed to high levels of customer care
- Good numerical and written skills
- Good people management and communication skills
- Experience working in a cleaning environment
- IT literate
- Able to work flexibly in line with business requirements including attending off site meetings
- A ‘can do’ attitude with a hands-on approach as necessary
- Punctual and reliable
- Demonstrates a flexible approach to work
- Able to demonstrate and explain working practices to new starters.
- Able to organise own day-to-day work
- Able to perform any reasonable and practical instructions as requested by the Supervisor appropriate to the needs of the Hospital
- Able to develop good lines of communication and relationships at all levels within your team and with other colleagues and customers