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Salary We are looking for a part time, highly organised person to join us as an Apprentice MS Co-ordinator. You will be able to prioritise a busy workload in a demanding environment and perform well under pressure. You will have the opportunity to work with clinicians to deliver high quality care to patients within the Multiple Sclerosis Service.
The role includes leading on the tracking of patients' pathways. By working with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will prepare MS Multi-Disciplinary Team (MDT) list, book appointments, answer phone queries, complete MS database. You will have experience in an admin and clerical role with organisational and customer service skills, and a sincere desire to be part of a team that takes great pride in helping patients.
Alongside the job role you will be completing the Level 3 Business Administrator Apprenticeship. If you already hold a Business Administration qualification at Level 3 or above, then you are not eligible to apply.
Please read the advert and Job Description carefully before applying, ensuring that you clearly demonstrate how you meet the criteria in the person specification.
To be eligible for an Apprenticeship you must meet the following criteria:
Be 18 years old or over
Have the right to work in the UK
Have been permanently resident in the UK for the past 3 years
We welcome applications from those with lived experience of the care system
The MS Coordinator will provide administrative coordination and support to the MS Team by undertaking administrative duties, triaging telephone calls and emails and performing appropriate tasks as identified by the MS multi-disciplinary team.
Main duties and responsibilities will include: triaging of emails sent to the service’ email address and of telephone calls (and voicemail) to the service telephone lines; keeping a comprehensive record of prescription renewals and arranging repeat prescriptions to be provided to patients, liaising with Pharmacy where necessary and strict monitoring of each patient pathway within the service to enable quick and easy reference for clinical staff (MS specialist nurses and Consultants). The MS specialist nurses are the first point of contact for patients telephoning the service for clinical advice and support.
We provide care for the residents of three diverse London boroughs. Most of our 7,800 permanent staff live in Barking and Dagenham, Havering and Redbridge and the majority are from black, Asian and minority ethnic groups. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.
Our services include all the major specialties of large acute hospitals and we operate from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023. We also provide outpatient services at Brentwood Community Hospital, Barking Community Hospital, Loxford Polyclinic, and Harold Wood Polyclinic.
We’re pleased to be leading the way in reducing the time our patients wait to get the treatment they need. The Elective Surgical Hub at King George Hospital is one of eight to be accredited as part of a national scheme; the Care Quality Commission has raised the ratings for urgent and emergency care at Queen’s and King George hospitals; and data released by NHS England showed that the Trust was the most improved in 2023 for reducing waits for emergency care.
We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also part of the North East London Cancer Alliance.
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4188. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
