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Assistant Duty Officer
• Temporary (March - September 2024)
• Location: East Grinstead
An exciting opportunity to join an award winning company , where you will provide essential support and guidance to members in need of assistance. This role is perfect for individuals with a passion for the great outdoors and a commitment to delivering exceptional member care.
Day-to-day of the role:
• Efficiently manage all incoming and outgoing telephone calls and emails in a professional and courteous manner.
• Maintain clear and complete records of each assistance case and follow through to completion.
• Escalate any service failures or potential problems to the Deputy Manager or Business Manager.
• Advise members and answer queries regarding claims relating to Club overseas holiday policies.
• Work within a rota to cover a 35-hour working week between 8am and 9pm, Monday to Sunday, including Bank holidays.
Required Skills & Qualifications:
• Good standard of education, including English Language GCSE or equivalent.
• High level of organisation and ability to work well as part of a team.
• Capability to manage multiple assistance cases and prioritise effectively.
• Ability to remain calm and focused under pressure.
• Driven by providing the highest level of member care and service.
• Excellent verbal and written communication skills.
• Proficiency in French, Spanish, German, or Italian is essential.
Benefits:
• Competitive salary.
• Full training provided.
• Leave and lieu time available where applicable.
• Opportunity to work with a diverse team in a respected organisation.
• Engage with a community that shares a passion for the great outdoors.
To apply for the Assistant Duty Officer position, please apply on line and Claire will be in touch