Area Housing Manager

Area Housing Manager
Salary: £50,284 - £54,000
Location: Oxford office base with flexible hybrid working
Contract: Permanent, 35 hours per week

About us
We’re a UK housing association committed to a new vision – providing homes people love to live in.

With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.

Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose – delivering more homes and better services for customers.

We’re also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.

Role Overview
We’re searching for an Area Manager to join our friendly and hard-working team at A2Dominion. As a key member of the Homes and Communities department, you will be managing, motivating, and developing a multi-disciplined team to deliver consistent, effective, and high-quality neighbourhood & leasehold management services ensuring decisions are in alignment with policies, procedures, and good practices.

Key responsibilities:

• Recruit, cultivate and oversee a team of Homes and Communities personnel, inspiring progress in services, activities, and culture to achieve both individual and collective targets.
• To apply the Group’s Target Operating Model and deliver excellent standards and performance in relation to regulatory and legal compliance, best practice, innovation, and customer service.
• To ensure A2Dominion recovers maximum recoverable estate/ block service charges by ensuring that they are promptly formulated, reviewed, and adequately cover expenditure.
• Proactively lead, manage, and monitor the effective delivery of the Group’s leasehold, commercial and neighbourhood services ensuring policies and procedures are up to date and applied.
• Utilise and analyse reports, statistics, and various data sources to enhance performance in Block Accounting, Estate Inspections, and Customer Satisfaction, aiming to improve the quality of neighbourhood experiences.
• Lead on Service Improvement areas – Neighbourhood Management, Leasehold Management; and Service Charge ensuring that policies related to our disciplines are adopted, embedded, and applied across internal departments and tenures.
• Guide and ensure that services promptly address and resolve customer inquiries and complaints within the designated timeframe set by the Group. Strive for 100% compliance with Corporate Action Plans and Regulatory standards.
• To lead and make effective decisions in the management and operational effectiveness of the Groups’ Out of Hours service ensuring customer and staff health and safety, security and safeguarding and on decisions to decant.
• Provide guidance, coaching and assistance to staff on more complex customer and legal cases ensuring contractual and legislative obligations are met.
• Work with internal and external stakeholders, building cohesive relationships to create a supportive, efficient, and effective environment.
• To deputise where appropriate for the Heads of Homes & Communities

More about you

• Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
• CIH, IRPM, or other relevant property / housing professional membership or relevant experience.
• Excellent communication skills with experience of leading and managing a team.
• Experience of delivering front line (customer facing) services
• Ability to influence and inspire a range of stakeholders at different levels.
• Has or is willing to undertake relevant technical/ building safety qualification in line with changing legislation.
• Full UK Driving Licence

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Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.

If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: recruitment@a2dominion.co.uk

A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:

• actively look to attract and recruit disabled people
• provide a fully inclusive and accessible recruitment process
• offer an interview to disabled applicants who meet the minimum criteria for the job
• be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
• make reasonable adjustments as required

At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.

Meeting the role requirements

We recognise that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at recruitment@a2dominion.co.uk.

A2Dominion is proud to be a family friendly employer

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.”

Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.

Job Types: Full-time, Permanent

Salary: £50,284.00-£54,000.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• This position requires that A2Dominion requests for a Standard/Enhanced criminal records check should you be offered the position. You must disclose any conviction even if it is spent. Failure to disclose information of previous convictions will lead to the withdrawal of any job offer or dismissal, and any offer of employment will be conditional until a full disclosure report has been received. We will discuss with you any decision we make as a result of the report. Do you have any previous convictions?
• Are you eligible to live and work in the United Kingdom?

Work Location: Hybrid remote in Oxford